PLACEMENT INTAKE SPECIALIST - North Florida

Placement Intake Specialist

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with lifes challenges, and the demands of work/life balance.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan.
• Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program. Employees can earn three additional PTO days per plan year by simply participating.
• 401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary

Direct responsibility for all front-end customer service contact, obtaining placement requests and providing support to foster parents. Capture and record all requests accurately, conduct an initial assessment of needs and information collection, and route requests to appropriate personnel within the Placement team. Support other personnel in the process of securing appropriate placements for dependent children and in completion of administrative duties. Facilitate placement stability through crisis intervention and prevention of entry through coordination with Kinship Services/Family Finding. Track due dates for over-capacity assessments and Enhanced Rate staffings, coordinating follow-up.

Essential Job Duties

• Provide friendly and caring customer contact to foster parents, Child Protective Investigators, Dependency Case Managers, FSS staff, and other stakeholders when contacted with inquiry or service request. Capture and record all requests accurately, conduct initial assessment of needs and information collection, and route requests to appropriate personnel within the Placement team. Facilitate placement stability through crisis intervention and prevention of entry through coordination with Kinship Services/Family Finding. Maintain placement rotation and ensure fair and accurate event assignment. Identify opportunities for youth voice in decision-making.
• Support other personnel in the process of securing appropriate placements for dependent children and in completion of administrative duties. Track due dates for over-capacity assessments and Enhanced Rate staffings, coordinating follow up and scheduling as requested. Assist with collection, tracking, and follow up on Child Placement Agreements, Exit Interviews, & FSC Review of FP forms as requested.
• Provide back up as needed for Placement Specialists.
• All other duties as assigned

Minimum Qualifications

• Bachelors degree from an accredited college or university required.
• At least one year experience working with at risk children and families, preferably as a Case Manager or Child Protective Investigator. Preference given to candidates with experience in Placement and Florida child welfare data systems.
• Child Welfare Professional certification preferred.

Schedule & Hours

Flexible Schedule Monday-Friday typically 8:30am-5pm

FSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at FSSHRDepartment@fssnf.org for our Duval and Nassau counties.