Quality Operations Supervisor

Description

Quality Operations Supervisor

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

This is a leadership position responsible for the direct supervision of Operations Specialists and Foster Care Referral Specialist. This position is responsible for the identification and timely execution of lead agency related activities designed to support the work of the case management providers in achieving safe and timely permanency for children involved in the child welfare system.

Essential Duties:

• Provides administrative management, guidance, and support to staff responsible for the timely execution of operational tasks identified by the Lead Agency. 
• Assist in ensuring Lead Agency resolution of any systemic concerns impeding a youth’s ability to navigate timely and safely through the dependency system. Identifies countermeasures to support achievement of safe and timely achievement of permanency and case closure.
• Provides operational & quality management guidance and support to case management providers and other system of care leaders as needed.
• Interacts with System Stakeholders (Guardian Ad Litem, Office of Attorney General, County Sheriff’s Department, Developmental Services, State Attorney’s Office, etc…) assuring proper access to those services for children and families involved in child welfare services. 
• Assists in developing and continuously reviewing/updating policies and procedures.
• Trains all Operations staff to assure the proper and successful implementation of an effective service delivery system for youth and families involved in the dependency system. 
• Assists in the development of all reporting, data collection, and statistical analysis related to Operations.
• Designs/produces monthly, quarterly and annual reports as required and specifically regarding the duties and responsibilities assigned.
• Interviews, selects new hires, coaches, mentors and develops direct reports; ensuring the department is able to respond to current and future business opportunities and challenges. 
• Routinely meets with subordinates to discuss performance, provide technical assistance, and to review ongoing progress. 
• Reports to the Department, the Community partners and the System of Care as necessary. 
• Promotes and advocates improvements to child welfare system to strengthen and improve practice, timeliness, accessibility, quality, and effectiveness of services, and to increase the natural and enduring community support for children and families. 
• Assist the Director in the monitoring of all subcontracts as assigned and in ensuring appropriate oversight of all court related activities. 
• Review of client complaints as determined necessary. 
• Other Duties As needed

Qualifications

Minimum Qualifications:

Education:

Bachelor’s degree, from an accredited College or University, in social work or related human services field required. Master's Degree in social work or a related human services field preferred.

Experience:

Three years direct experience in the delivery of services to families and children along with a minimum of one year prior supervisory/management experience. Experience in a lead position or in charge duties can substitute for supervisory experience.

Licensure, Certification, and/or Registration:

Valid driver’s license. Child Welfare Certification through the Florida Certification Board is required for Circuit 6 Lead Agency.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Represent self and the organization in a professional manner
• Lead, team build, and supervise a staff
• Work independently with little direct supervision
• Maintain a professional working relationship with youth, families, staff and agencies
• Interpret, adapt and apply guidelines and procedures
• Assess a situation and make appropriate recommendations/decisions
• Research, organize and analyze data
• Solve problems and to think through critical, time sensitive issues
• Establish and maintain relationships
• Work collaboratively with staff at all levels in the organization
• Follow through on commitments, projects and responsibilities
• Speak effectively before small and large groups
• React calmly and effectively in emergency situations

Knowledge of:

• At-risk children/youth and their family’s families, child welfare statutes and guidelines, contract terms, quality management and managed care standards

Skills:

• Strong Written and Verbal Communication
• Strong follow-up and follow through
• Strong organizational and time management
• Proficiency in Excel and Microsoft Word

Other Requirements:

• Clear a Level II background screening
• Clear a reference check
• Clear a local background check from the County in which you reside
• Clear a substance abuse screen
• Provide a copy of all degrees prior to your first day of employment
• Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.
• Provide copy of automobile insurance.
• Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify)

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.

Salary : $100,000 - $300,000