Area Manager

Area Manager Job Description

Summary:
The Area Manager plays a key role in ensuring the satisfaction of homeowners and guests while maintaining strong relationships with team members at all levels. This role requires collaboration with front-line staff and upper management to ensure the success of the area operations.

Primary Responsibilities:

Homeowner Relations:

• Serve as the primary point of contact for homeowners, maintaining open and professional communication.

• Work closely with the Regional Manager to address homeowner needs and concerns.

Property Onboarding & Maintenance:

• Oversee onboarding of new properties, including coordinating with housekeeping, assisting homeowners with furnishing properties, and hiring/overseeing professional photography.

• Conduct property inspections to document inventory, assess wear and tear, and recommend replacements or upgrades as needed.

• Ensure property listings are accurate and up to date, including amenities and inventory details.

Guest Experience:

• Monitor and enhance the check-in process to create a seamless guest experience.

• Address guest complaints and resolve reported issues promptly.

• Collaborate with the Guest Services team to monitor guest communications and assist as needed.

Team Leadership & Collaboration:

• Communicate and uphold Family Time Vacation Rentals (FTVR) standards for guest and owner satisfaction with local staff.

• Conduct monthly team meetings to align staff with goals and operational updates. (This may be needed more frequently during peak times of the year)
• Participate in weekly meetings with the Regional Manager and other Area Managers.

• Support and evaluate the performance of direct reports, conducting quarterly reviews.

Budget & Operations Management:

• Assist the Regional Manager in managing the area budget, ensuring cost efficiency.

• Monitor and adjust hourly employee tasks, particularly during the off-season, to stay within budget constraints.

• Review reports from housekeeping and maintenance for billable items, ensuring proper billing to guests and homeowners.

Expectations:

• Communication with Regional Manager:

  • Regularly communicate with the Regional Manager regarding open issues, area needs, and time-off requests to ensure smooth operations and alignment.
• Coverage During Time Off:
  • Ensure the area has proper coverage during personal time off by:
    • Confirming properties are well-stocked with supplies for guest stays.
    • Ensuring property information is updated in the system to assist with guest inquiries.
    • Coordinating with maintenance to address or resolve issues that could affect a guest’s stay.
• Community Involvement:
  • Actively participate in the local Chamber of Commerce to build and maintain strong relationships with local businesses and community stakeholders.
• Office Presence:
  • Maintain a physical presence in the office at least three days per week to support local operations.
• Budget Management:
  • Prioritize cost efficiency by taking on tasks typically handled by hourly staff during slower periods.
• Property Inspections:

  • Perform property inspections for each property at least twice annually (before and after peak season) and during the onboarding process for new properties.

Key Qualities for Success:

• Strong interpersonal and communication skills.

• Budgeting acumen and commitment to operational efficiency.

• Leadership and team-building abilities to inspire and guide staff.