Front Desk Administrator

We are looking for a Front Desk Administrator/Appointment Coordinator to serve as our patients first point of contact. Front Desk Admin represents our practice in all facets of patient service, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, and coordinating patient flow.

Essential duties include:

• Greeting visitors and patients entering the office and alert appropriate staff of the arrivals.
• Answering the telephone, route calls, provide information, schedule appointments and take messages in accordance with practice procedures
• Establishes, maintains, and keeps patient records up to date (i.e. address, phone number, insurance info)
• Communicate with patients regarding financial options. Reconciles financial records by receiving and recording payments.
• Used computers and fax to transmit information or documents when requested.
• Keeps fronts desk and reception area clean and organized. Water any plants as needed,
• Performs necessary duties associated with checking patients in and out. Record treatment information in the patients chart. Enter type of treatment and assistant time needed.
• Call patients the day before and remind them of a scheduled appointment time and monitors the automatic communication system.
• Adheres to all safety and health regulations.
• Monitors the schedule regularly, adjusts the schedule as necessary and reschedules patients as needed.
• Keeps staff and Doctors informed of scheduling issues and concerns.
• Organize daily routers and provides them to the clinical staff.
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents) and insures all required documents are completed by the patient.

Knowledge/Skills/Abilities:

• Knowledge of appointment coordinator procedures.
• Knowledge of English comp, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including: telephones, calculators, copies, fax, computer software (MS Excel, Word, Practice Management Software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the Doctor, co-workers, and patients.
• Maintain confidence with the patient regarding abilities of the Doctors and staff.
• Ability to work cooperatively with management , staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas completely.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet visitors professionally and courteously.

Education/Experience:

• High school diploma or equivalent
• Experience is a plus

Physical and Environmental Requirements:

• May be required to lift.
• Active movement through out the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc...(not a sedentary position).
• Vision: close visual, depth perception, and ability to adjust focus.
• Hearing: able to satisfactory communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactory equivalent methods of communication.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
• May be required to administer first aide or CPR.
• Occasional exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high anxiety environments.

Additional or different duties may be assigned occasionally at employee's discretion.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• No nights
• No weekends

Work Location: In person

Salary : $12 - $15