What are the responsibilities and job description for the Catering Call Center Specialist position at Famous Dave's Franchisee - Blue Ribbon Restaurants...?
CATERING SUPPORT SPECIALIST
Blue Ribbon Restaurants, a franchisee of Famous Dave's, is seeking enthusiastic individuals to join our Catering Support Center Team at our beautiful new office in Troy, Michigan. Famous Dave's Bar-B-Que has been recognized as Detroit's Best Bar-B-Que for 17 consecutive years by ClickonDetroit's 4TheBest contest. As part of our team, you will have the opportunity to contribute to our award-winning brand and deliver exceptional catering experiences to our guests!
As a Catering Support Specialist, you will play a vital role in ensuring that each guest receives the most memorable catering experience. With 14 locations spread across 5 different markets, we are continuously growing. Your responsibilities will include assisting guests in making catering decisions, routing catering orders to the appropriate locations, and providing follow-up support after events. Your contribution will directly impact our business and contribute to our ongoing growth.
Working in our office will provide you with a fun environment and an amazing group of teammates. Some of your daily tasks will include fielding catering inquiries, drafting catering quote requests, engaging with past, present and future guests via phone and email, processing new catering orders, and effectively communicating event information with our restaurant teams.
The ideal candidate for this role will possess excellent communication skills, strong technical proficiency (including Microsoft Office), a professional appearance, an engaging personality and a history of exemplary attendance. While previous customer service experience, inside phone sales, and cold calling experience are preferred, we provide comprehensive training and equip our future teammates with tools they need to succeed.
Candidates must be 18 years of age or older and have the flexibility to work various shifts, including occasional weekends and holidays.
We offer an attractive benefits package, including some paid holidays, restaurant discounts, paid time off, 401k with matching, team lunches and competitive pay. We also like to have fun with themed spirit days, birthday celebrations, office snacks and more. At Blue Ribbon Restaurants, we believe in promoting from within, providing excellent opportunities for career advancement.
Join our team and be part of our success story. We are excited to meet you. To be considered for this position, please apply with your resume.
- Benefits based on full-time status, certain waiting periods or other criteria may apply.
- Must be willing to submit information for a background check to be considered.
