What are the responsibilities and job description for the Senior Manager, Fan Experience position at Fan Experience (Marketing & Operations)?
The Senior Manager of Fan Experience will deliver a compelling live event experience at Hearts of Pine home games, while also assisting with other community events year-round.
Do you have a passion for soccer, for Maine, and for building a global community of fans who love the Hearts brand? Are you ready to work in an entrepreneurial environment where you’ll show off a wide range of talents? Come join us as we kick off our 2025 inaugural season!
This position will offer a once-in-a-lifetime opportunity to help launch Maine’s first-ever professional soccer club and to provide memorable experiences for fans of all ages.
Expected Salary Range: $55,000-$70,000, plus bonus potential
Relocation assistance: Negotiable
Relocation assistance: Negotiable
Responsibilities:
- Build the club’s overall game presentation, including PA announcements, fan entertainment, community partners, special guests, and other elements
- Oversee the leadership of part-time gameday staff to ensure successful delivery of a quality fan experience at all home games and club events
- Write game PA Scripts and other run-of-show items, and oversee receiving the proper elements from all departments
- Work with internal and external partners to develop unique collaborations and theme nights
- Seek ways to elevate fan experience through technology innovations
- Coordinate gameday partners and contractors, including staffing and security personnel, food/beverage and other operational support, PA announcers, mascot entertainers, and everyone else necessary to pull off a successful gameday
- Maintain department project and inventory lists
- Create and oversee mechanisms for fan feedback
- Develop and implement strategic plans to achieve club goals
- Help to ensure that the club stays within budget on each game day
- Collaboratively support community initiatives and player appearances
- Provide input into brand vision for game presentation elements (e.g. music, programming, talent, signage) and ensure all consumer facing marketing and brand elements are presented appropriately
- Collaborate with the partnerships team to ensure that the club is meeting partnership obligations, while also identifying ways to create win-win initiatives for the club and its partners
- Collaborate with senior management to ensure all fan experience elements properly reflect the brand and are consistent with marketing and sales objectives
- Work with all other departments to ensure cross-platform execution
- Work nights/weekends as necessary, especially on the dates of the club’s 18 home games
- Perform other related duties as assigned
Required Experience & Knowledge
- Ability to lead within a fast-paced environment and deliver on multiple projects in parallel, while meeting deadlines and staying within budget
- Experience coordinating third-party contractors and part-time staff, ideally in a live sports or entertainment environment
- Ability to organize and oversee multiple priorities and projects simultaneously
- Strong problem solving, decision making and analytical skills
- Strong interpersonal and communication skills
- Independent, self-motivated and creative
- Experience with marketing in a live sports/entertainment context, with a passion for soccer preferred
Experience:
- At least 5 years of relevant work experience
- At least 2 years of experience within sports, entertainment, and/or startup environments
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $55,000 - $70,000