Salesforce Analyst, Chatbot

We are seeking a talented Salesforce Analyst to join our Chatbot team. The ideal candidate will have experience working with Salesforce chatbots, building conversational flows, and integrating Salesforce Einstein AI capabilities. This role is perfect for someone who is passionate about leveraging AI to create seamless and intuitive customer experiences that drive engagement and satisfaction.

As a Salesforce Analyst, you will be responsible for designing, developing, and implementing innovative chatbot solutions that enhance the overall customer journey. You will work closely with stakeholders to understand business requirements and translate them into efficient, scalable chatbot features. This is a great opportunity for someone who enjoys working on cutting-edge AI technology and is eager to make a meaningful impact.

Responsibilities

• Build and maintain chatbot conversation flows, user journeys, and system integrations to ensure a smooth and consistent experience.
• Manage Salesforce configuration changes, including but not limited to flow, fields, page layouts, dynamic layouts, actions, and custom settings.
• Create and maintain comprehensive documentation of system configurations, processes, and procedures.
• Work with team members to integrate Salesforce with other systems, ensuring seamless data flow and integration points.
• Work with developers on end-to-end technical solutions using Salesforce, ensuring alignment with business objectives and requirements.
• Monitors components of the Salesforce Chat platform, troubleshooting errors and providing technical support.
• Provide support for production issues both during and outside of business hours.

Required Qualifications

• 3 years of experience in developing Salesforce Einstein chatbots or other bots such as (Google, IBM, Salesforce, Azure, etc.), including designing and implementing conversation flows.
• Experience with implementing custom functionality using Salesforce features like custom objects, workflows, validation rules, automation, formulas, and page layouts.
• Experience with Salesforce Einstein AI features, such as Prompt Builder and Copilot, is highly preferred, as well as familiarity with other Salesforce AI tools and capabilities.
• Familiarity with at least one: Salesforce Service Cloud, Sales Cloud, and other related Salesforce products to build integrated solutions.
• Experience with automation using Salesforce Flow.
• Experience with building Salesforce reports and dashboards.
• Familiarity with project management and change management tools such as JIRA and Confluence.
• Excellent problem-solving skills, attention to detail, and the ability to work effectively in a collaborative, cross-functional environment.
• Ability to quickly learn new technologies and adapt to changing requirements and business needs.

Preferred Qualifications

• Experience with the Salesforce development ecosystem, including Apex, SOQL, SOSL, Lighting, and Visualforce.
• Salesforce Certified Administrator certification.
• Experience in cloud technologies and programming methods.
• Experience with Salesforce Communities/Experience Cloud.
• Knowledge of cloud technologies, operating systems, networking and security.
• Salesforce certifications related to AI, chatbot development, or Salesforce platform expertise.
• Strong communication skills to effectively work with both technical and non-technical stakeholders, including providing training and support as needed.
• Experience in project management or leading chatbot-related initiatives from concept to implementation.

If you're ready to help us create intelligent, user-friendly customer interactions using the latest in AI and Salesforce technologies, we'd love to hear from you! Join our team and contribute to building innovative solutions that make a real difference for our customers.

The base salary range for this role is $115,000 per year - $150,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.

In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $700 to set up your home office!

For information about our benefits, please visit https://benefitsatfanatics.com/

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.