What are the responsibilities and job description for the Operations Manager - Las Vegas position at Fanatics?
Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
JOB SUMMARY:
Operations Managers shape the Fanatics experience by being an athlete/fan advocate. The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments. They will inspire a team of 3 – 10 Supervisors and 50 – 350 athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the Sr. Manager of Operations.
To be champion we expect all athletes to embody our Fanatics values:
• By Fans, For Fans.
• One Fanatics...Win as a Team
• Missionary not Mercenary
• Innovative Products and Fan Experiences
• Execution and Agility... Over Talk
GENERAL DUTIES & RESPONSIBILITIES:
• Model a culture of ownership in every customer and employee interaction
• Manage the overall direction, development, and performance of the department and operations partners both internal and external.
• Meet and/or exceed service levels and quality expectations, while working within financial constraints.
• Position will be responsible for determining and providing best solutions to drive revenue and reduce cost.
• Provide direction on support processes and set up to ensure consistency, productivity, and profitability.
• Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.
• Monitor program effectiveness and report on productivity to senior leadership
• Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
• Maximize team performance through training, motivation, and incentive programs.
• Suggest innovative solutions that improve customer satisfaction while reducing cost.
• Develop supervisors to become bigger leaders.
• Provide clear, constructive direction and feedback.
• Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.
• Value and appreciate the customer perspective.
• Active decision-making and problem-solving
• Thrive in a fast-paced team environment.
• Communicate with and understand the needs of internal and external customers.
• Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.
• Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.
• Maintains department standards for productivity, reliability, and accuracy.
• Drives strategic priorities and operational activities.
• Leads the development of staffing forecasts needed to meet peak demands of the business.
• Oversight for the development of on-going process improvements to drive departmental efficiency.
• Manage a safe workplace by advocating training and accident prevention/preparedness.
• Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.
• Additional duties as assigned.
EDUCATIONAL REQUIREMENTS:
• Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.
• 3-5 years of Fanatics tenure
• 5 years (minimum) of Distribution/Warehouse management
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
• Must be able to gather detailed and accurate information then translate into internal operation systems
• Must be customer focused and able to gain understanding of customer's requirements
• Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
• Strong communication skills (written, oral)
• Demonstrated ability to analyze data resulting in effective course of action
• Proven ability to work in a fast-paced environment while handling difficult situations
• Excellent planning and organizational skills with the ability to prioritize work and multitask
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA
