Sr. Manager, VIP Strategy and Operations

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

The base salary range for this role is $150,000 per year - $200,000 per year, depending on job-related knowledge, skills, and experience.  This role is eligible for the Fanatics Betting and Gaming and an equity award.  

*Salary range is listed in USD; ranges will change based on country of residence

In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!

For information about our benefits, please visit https://benefitsatfanatics.com/

As a VIP Strategy & Operations Senior Manager at Fanatics Betting & Gaming, you will be responsible for driving the development and execution of key strategies to enhance the overall product, promotion, and customer experience for our high-value customers. Reporting into the Operations Team, you will still play an integral role in the wider Fanatics Betting & Gaming team. The ideal candidate is an experienced strategy and operations team member who is a natural problem solver and has a strong bias towards action. They have a strong background in both strategic planning and operational execution within the online gaming or sports betting industry, able to bring thoughtful, effective ideas and solutions to a rapidly growing organization contributing at a hands-on level. They have a proven track record of digging in and defining what needs to be done while deftly managing a variety of stakeholder relationships. 

• Develop and implement strategic initiatives to optimize the VIP product, promotion, and entertainment offerings, with a focus on the online sportsbook.
• Conduct thorough market analysis to identify trends, competitive landscape, and opportunities for growth and differentiation.
• Utilize insights to inform strategic decision making.
• Collaborate with cross-functional teams, including Marketing, Trading, Product, Customer Service, Finance, to align strategies and develop robust operational processes that create strong ownership & accountability.
• Enhance the overall customer experience by analyzing customer feedback, monitoring customer satisfaction metrics, and implementing improvements.
• Partner with Marketing and Loyalty teams to develop and execute promotional campaigns and experiences that resonate with high-value customers, driving customer acquisition, retention, and loyalty.
• Partner with Analytics to track KPIs, measure impact, and make informed decisions that continue to optimize and improve our VIP offering.

• 5-7 experience in a Consulting, Strategy, or Operational function in the sportbook industry .
• Proven experience in a strategy and operations management role within the online gaming, sports betting, or related industry.
• Strong analytical and problem-solving skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• Results-oriented mindset with a focus on delivering outcomes to hit KPI targets.
• A passion for Sports and an inherent understanding of what Sports fans want in order to be entertained.
• Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly
• Open to regular travel to events and other Fanatics offices for various offsite and team meetings.
• Bachelor’s degree in Business, Marketing, Analytics, or a related field.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA

Salary : $150,000 - $200,000