IT Specialist

Summary: Installs, operates and conducts high level repairs to computer systems.

Guest Service Expectations:

· Smile and make eye contact

· Welcome with a warm greeting

· Energetic and enthusiastic service

· Entertain with hospitality

· Thank and appreciate the business

Essential Job Functions:

· Maintains network operating systems.

· Maintains virtual server environment.

· Secures system data via backup operation.

· Creates and maintains Active Director Accounts.

· Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events.

· Troubleshoots complex system problems and provides high level support to users.

· Maintains job logs and distributes reports to end users.

· Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

· Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.

· Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.

· Supervises and develops technical skills of IT technicians.

· Performs other duties as requested or assigned.

Qualifications:

· High school diploma or technical school certificate

· Three or more years related experience; or equivalent combination of education and experience.

· Functional knowledge of Microsoft Office Applications, Microsoft Desktop Operation Systems, Microsoft Server Operating System, Data Backup Utilities, Helpdesk Software, VMware, Cisco/Avaya Phone Systems and PC Hardware.

· A-Plus, MCSE or CNA certification preferred.

· Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

· Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.

· Frequently required to stoop, and kneel.

· Must occasionally lift up to 25 pounds.

· Able to interact with others while maintaining a positive and courteous demeanor.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• IT Specialist: 4 years (Preferred)

Work Location: In person

Salary : $21