Image Review Supervisor

This position is responsible for overseeing the daily activities TxDOT violations enforcement and for meeting or exceeding the personal performance measures established for this operation and the assigned team/work unit. This unit is responsible for performing the following functions: processing of violation data images, issuance of toll violation notices, generation of evidentiary material, distribution and control of VES image media, customer service complaint/problem resolution.

Duties:

• Utilizes performance management information to supervise, coordinate and schedule the activities of processing staff in assisting the manager with the achievement of the designated key performance indicators
• Responsible for effective human resource administration including training, evaluations, coaching, mentoring, recommending salary increases, promotions, and corrective actions. Reviews, approves, and maintains time sheets and time off requests for staff
• Monitors and documents the quality of transactions processed and provides continuous feedback to staff
• Assures that daily personal performance measures are available and effectively utilized this information to manage the work force for continuous improvement
• Provides input and/or assistance in formulating new policies and procedures; recommends changes to existing policies and procedures as required to improve operations in efficient achievement of performance indicators or to support changing business requirement
• Performs other work as required and assigned which may occasionally require court appearances
• Ensures compliance with state and federal laws rules and guidelines, and TxDOT policies and procedures
• Identifies problems with office equipment, systems and general toll issues and communicates or escalates these issues to the proper area for resolution. Coordinates with other units or divisions as necessary to resolve issues
• Regularly communicates with other units to foster an effective team environment and assure that these areas are aware of issues that may impact their area
• Interviews and recommends applicants for vacancies in work unit
• Coordinates with court districts and generates evidence packages and discovery items as necessary and to appear in court as required

• 6 months experience in working with the courts or some type of law enforcement system
• 6 months prior leadership experience preferred
• Ability to manage and develop employees in a multi-task environment
• Ability to follow rigorous security procedures for handling sensitive data
• Skilled in MS Office, spreadsheet and processing programs.
• Dependable, accurate and detail oriented.