What are the responsibilities and job description for the Reservations Agent position at Fantasy Springs Resort Casino?
Summary:
This Position will fulfill reservation needs of guests.
Essential Duties and Responsibilities Include:
The Reservations Agent is responsible for the following job functions.
- Fulfills reservation requests for guests of the resort, from the following sources.
- Incoming phone calls from toll-free number 800-827-2946 and local outside number 760-342-5000.
- Reservation requests form Global Distribution System (Internet).
- Reservation requests from casino hosts and other internal departments.
- As needed, answer, screen and route external and internal calls.
- Supply information to callers regarding on-site facilities. Reviews bulletins to be aware upcoming events.
- As needed, perform other clerical duties such as filing, faxing, coping, and preparing and sorting mail.
- Assist with the entry of Group Reservations as well as various rooming lists
- Cover shifts as needed to ensure call center is properly staffed.
- Other duties may be assigned.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
