What are the responsibilities and job description for the Weekend Intake Specialist position at Farah & Farah?
We are seeking a compassionate and dedicated professional to join our team as an Intake Specialist. In this role, you will be vital in creating the first impression for clients reaching out to us, providing essential support and guidance throughout the call, while collecting sensitive details and information to assess determination of a case. Your role will be pivotal in ensuring an exceptional level of service and care for our clients.
Key Responsibilities:
- Offer empathetic and attentive support to clients, whether they are facing challenges or seeking information.
- Guide clients through our services with knowledge and understanding.
- Maintain a consistent and high-quality client experience.
- Utilize active listening and multi-tasking skills to collect and document information from calls for assessment.
- Keep case files up-to-date and manage daily updates.
Qualifications:
- 2 years of prior experience in customer service, account management or call center roles.
- Passion for helping others with a strong sense of empathy.
- Ability to interact with clients and colleagues with kindness and respect.
- Excellent verbal, listening, and written communication skills, with a keen attention to detail.
- Proven ability to work effectively in a team environment.
- Proficient in computer tasks, including data entry, Microsoft Word, and Excel.
- Familiarity with call center CRM systems to document information preferred.
- High School Diploma Required. Two- or Four-Year Degree preferred.
Schedule
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Flexible Weekend shifts with 2 to choose from:
- Saturday & Sunday: 8:00 am to 4:30 pm
- Saturday & Sunday: 11:30 pm to 8:00 pm
- Onsite Professional Office Setting for both days
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Employer Paid Short Term Disability and Basic Life Insurance
Equal Opportunity Statement
Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
