Technical Writer

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90 countries—we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700 people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the Role

FareHarbor is seeking a writer and content manager to join our Tech Writers within our Product Comms team. You will be responsible for taking ownership over a library of documentation and resources for users to get answers to their questions. This position requires someone who is excited about learning and understanding complex subjects and then communicating them in simple and digestible ways.

You will collaborate with Product Managers, Product Marketing Managers and trainers to make sure that our documentation is accurate and clear for our company and clients.

If you are passionate about communicating complex problems in a clear way to drive client value and thrive in a growth-oriented environment, we would love to hear from you!

What you'll do here:

• Develop comprehensive product documentation that aligns with our customers' needs and meets organizational standards.
• Gain a deep understanding of FareHarbor's products and services, translating complex information into simple, polished, and engaging content that empowers our users.
• Write user-friendly content that speaks directly to our target audience, turning insights into language that drives user success.
• Evaluate current content and embrace innovative methods to enhance our customers' experience further.
• Ensure our library of existing documentation remains up-to-date and consistently matches our customer-centric tone and formatting.
• Think big-picture about the best ways to communicate and assist our users, considering factors like document organization and incorporating various media.

Requirements:

• 5 years experience as a Technical Writer, creating product documentation, help tutorials or user guides, preferably in a technology-driven industry.
• Strong writing and communication skills with the ability to translate technical information into clear and concise language.
• Familiarity with software development and technical concepts, enabling you to grasp complex information quickly.
• Proficiency in using documentation tools such as Wordpress, Zendesk Jira, Confluence, Google Analytics, or similar platforms.
• Detail-oriented with a commitment to producing high-quality and error-free documentation.
• Experience in long-form content creation, preferably within the B2B (SaaS) industry.
• Fluent in English.

Benefits:

• Medical, dental vision coverage
• 23 days of PTO 12 paid holidays
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• 401k employer matching
• Social hours & events and team-building
• Educational Opportunities
• Individual skill development & growth programming
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $65,333-$72,557, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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