What are the responsibilities and job description for the Supply Chain Customer Service Account Manager position at FAREVA?
Supply Chain Customer Service Account Manager
Fareva is currently seeking an experienced Supply Chain Customer Service Account Manager to join our team in Richmond, VA.
Who we are :
Fareva is a leading contract manufacturer of pharmaceutical and personal care products. Located in Henrico, Virginia and employs 500 full-time employees. Comfortable climate-controlled facility covering over 745,000 square feet.
About the role :
- Manage business relationships with assigned customers per rules of engagement and will be the customer's single point of contact for all communications. The Account Manager (Customer Service) leads and coordinates the response to customer queries involving service levels, Quality Release status for commercial products, shipping issues, customer owned inventory, monthly inventory reconciliation and calculation of applicable consumption credits, etc.
- Work with production planning, manufacturing and quality to identify and resolve issues that impact order fulfillment and customer satisfaction. Lead and contribute to cross-functional teams supporting customer satisfaction.
- Responsible for working with Inventory Control Coordinator (Materials Management) in disposal and invoicing for excess / obsolete inventory as identified by the Inventory Control Coordinator or Production Scheduler
- Responsible for using an advanced knowledge of SAP and Excel to respond to customer specific requests for information. This position requires the ability to develop queries in SAP and create analytical spreadsheets for short- and long-term solutions.
- This position deals directly with customers at all levels of the organization.
- A high degree of accountability and decision making is required to perform this role effectively.
What you'll do :
Our ideal candidate :
Education and experience
What we offer :
Competitive salaries, comprehensive health / vision / dental insurance, company paid short term disability, company paid life and accidental death insurance, 401(k) plan match of 4.5% with immediate vesting, generous employee referral program, paid vacation annually, paid holidays annually, onsite cafeteria, job advancement opportunities. Manufacturing employees also receive company paid work shoes, uniforms and prescription safety eyeglasses.
