What are the responsibilities and job description for the Customer Success Specialist position at Fargo Roofing & Siding?
Are you a customer-focused professional with excellent communication skills? Fargo Roofing & Siding, a leading residential roofing company, is seeking three Customer Success Specialists to join our growing team!
About the Role:
As a Customer Success Specialist, you will be the first point of contact for our customers, handling:
✅ Incoming phone calls and scheduling
✅ Website inquiries and submissions
✅ Customer email correspondence
Your goal will be to provide top-tier customer service, ensuring a smooth experience for homeowners looking for roofing solutions. You will offer friendly, professional service and guide the customer through the scheduling process. Your role is essential in maintaining a positive customer experience by managing appointments, answering questions, and providing general office support.
What We’re Looking For:
✔ Proven experience in a call center, customer service, or administrative role (preferred)
✔ Excellent verbal and written communication skills
✔ Strong organizational and time-management skills
✔ Friendly, approachable, and professional demeanor
✔ Ability to multitask and stay organized in a fast-paced environment
✔ Comfortable with technology, office software, scheduling tools, and CRM systems
✔ A positive, problem-solving attitude, and able to think on your toes
What We Offer:
· Competitive pay based on experience
· Full-time schedule with consistent hours
· Comprehensive benefits package
· Growth opportunities within our expanding company
Become a part of a well-established company that values customer satisfaction!
If you're passionate about helping customers and want to be part of a successful, growing company, we want to hear from you!
Apply today and join the Fargo Roofing & Siding team!
Job Type: Full-time
Pay: $42,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- Are you located in or around the Fargo/Moorhead area?
Experience:
- Call Center: 1 year (Preferred)
Ability to Commute:
- Fargo, ND 58103 (Required)
Work Location: Hybrid remote in Fargo, ND 58103
Salary : $42,000 - $48,000