What are the responsibilities and job description for the Customer Experience Associate position at Farm Bureau Insurance Company of Idaho?
The Customer Experience Associate plays a vital role in ensuring that our customers receive exceptional service and support. This position provides a positive customer experience to insureds and agencies via phone, email or other forms of communication regarding policies, systems navigation, and processes. Receive and process insurance premium payments and other production tasks.
- Provide timely customer service with incoming calls and emails by answering questions, taking payments, providing information, and offering solutions as appropriate.
- Assist agency staff with navigation and understanding of company systems and processes.
- Clearly explain billings to customers and balance accounts as necessary.
- Provide detailed breakdown of policies charges to internal and external customers as needed.
- Identify and report any customer pain points to the Customer Experience Supervisor.
- Process and post payments from lienholders and insureds with accuracy.
- Balance daily cash sheets across various departments.
- Reinstate or rewrite policies as needed based on payments.
- Process collections with our 3rd party processing company.
- Review and mail outgoing paperwork.
- Update or add new lienholders to the system and/or policy.
- Report system issues to production support and supervisor.
- Maintain accurate EFT information and drafting requests on policies.
- Research returned mail addresses including insured and lienholder documents.
- Test updates or new functionality to be released into the system.
- Report system issues to production support and supervisor.
- Assist with processing production tasks including routine policy updates.
- Miscellaneous tasks as directed.
Education: High School Graduate or General Education Degree (GED). Some College: Preferred
Computer Skills: Proficient in Microsoft Office Suite and web-based programs.
Experience: Insurance or Accounting experience preferred. Keyboarding, and phone skills preferred.
Other Requirements: 10 Key adding machines by touch.
Join us as a Customer Experience Associate where you can make a difference in our customers' lives while growing your career in a supportive environment.
Job Type: Full-time
Pay: $15.75 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16
