What are the responsibilities and job description for the Office Claims Representative - Countryway position at Farm Bureau Virginia?
Office Claims Representative - Countryway
Location : Goochland, VA
Company : POSITION SUMMARY :
Countryway of Virginia Farm Bureau is seeking a customer focused Office Claims Representative (OCR). The "OCR" is responsible for handling physical damage claims and providing efficient settlements in accordance with company procedures and standards.
Position : Full Time, Salaried opportunity with benefits Plan
Location : Richmond, VA (West Creek Campus Office)
Schedule : Monday - Friday 8 : 00am - 4 : 30pm, schedule supports a 37.5 hr work week
Hybrid schedule is offered, after training period is completed.
PRIMARY DUTIES
- Review, evaluate and adjust claims for payment by following procedures (verifying coverage’s, estimates, bills and other data).
- Maintain timely contact with insureds and claimants.
- Evaluate and direct claims to appropriate claims representative when required.
- Develop professional relationships with car rental, auto body shops and Independent Adjusters.
- Diary and reserve open claims, set up new claims and process incoming mail daily.
- Make rental car reservations, extensions and payments in accordance with company.
- procedures.
- Assign Claims through approved vendors and IAs.
- Evaluate and make total loss settlements.
- Process salvage on total loss vehicles.
- Write estimates on damaged vehicles, as required.
ADDITIONAL DUTIES
MINIMUM EDUCATIONAL / EXPERIENCE QUALIFICATIONS
MINIMUM SKILL QUALIFICATIONS
At VA Farm Bureau and affiliates, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.
