What are the responsibilities and job description for the Customer Support Analyst position at Farm Credit Council?
Job Description :
Customer Support Analyst I (Hybrid - Columbia, SC)
The Customer Support Analyst I provides quality support with a high degree of customer satisfaction on technical and operational requests / questions in a professional and timely manner for association, bank, and external customers; logs and documents all customer calls / emails / requests using the call tracking system by established call handling procedures; and has frequent contact with internal and external customers, peers, and managers. Follow the HIPPA guidelines as applicable.
What you'll do
- Demonstrates support of teammates, second-level staff, senior management, processes and procedures, and assigned tasks to ensure the success of the Customer Support department
- Provides on-call support based on the quarterly rotated calendar
- Ensures the customer's issue is fully resolved for all requests. Serves as a Core Support Services employee under the Bank's Short Term Emergency Plan (STEP) and is available to provide support when the Bank operates under this plan
- Uses multiple system tools to search and troubleshoot questions and issues of systems and applications
- Serves as the initial point of contact for internal and external customer questions related to the operational and technical support of products and / or processes of the AgFirst Farm Credit Bank
- Accountable for persona l self-development to include maintaining first-level knowledge skill set for supported systems
What you'll need
