What are the responsibilities and job description for the HR Customer support analyst position at DP Professionals?
Seeking a HR Customer Support Analyst for our client the banking industry in Columbia, SC.
Position Overview :
The HR Customer Support Analyst provides quality support with a high degree of customer satisfaction by addressing HR-related inquiries and resolving issues in a timely and professional manner for association, bank, and external customers; logs and documents all customer calls/emails/requests using the call tracking system in accordance with established call handling procedures; and has frequent contact with internal and external customers, peers, and managers.
Duties & Responsibilities :
Serves as the first point of contact for HR-related questions, including those related to payroll, benefits, compensation, HR systems, and policies, ensuring a positive employee experience and efficient resolution of cases of the Client Farm Credit Bank. Uses multiple system tools to search and troubleshoot questions and issues of systems and applications. Ensures the customer’s issue is fully resolved for all requests. Serves as a Core Support Services employee under the HR Business Continuity Plan and is available to provide support when the Bank operates under this plan.
Respond to employee HR questions via phone, email, and case management systems, maintaining a high standard of professionalism and confidentiality.
Guide employees in using self-service tools within the HRIS for tasks such as updating personal information, accessing pay slips, and managing benefits.
Troubleshoot basic system issues and escalate technical problems to the HR technology team when necessary.
Escalate complex issues to HR subject matter experts or leadership as needed, ensuring follow-up and resolution.
Collaborate with HR teams to develop resources, FAQs, and training materials to improve self-service capabilities.
Identify recurring issues or trends and recommend process improvements to enhance the employee experience.
Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and Human Resources.
Accountable for personal self-development to include maintaining first level knowledge skill set for supported systems.
Job Type: Contract
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- Columbia, SC 29201 (Required)
Work Location: In person
Salary : $22 - $24
