What are the responsibilities and job description for the HR Customer Service Support Analyst position at Hansen Talent Group?
Job Description
Job Description
Hansen Talent Group is hiring a HR Customer Service Support Analyst to work with a large enterprise in Columbia, SC.
What you'll do :
- Provide support for HR inquiries, resolving issues quickly and professionally.
- Log all customer requests in the tracking system.
- First point of contact for questions about payroll, benefits, compensation, and policies.
- Uses system tools to troubleshoot and resolve issues.
- Available for support during the Bank's HR Business Continuity Plan.
- Responds to HR questions via phone, email, and case management, ensuring confidentiality.
- Guides employees in using HR self-service tools.
- Troubleshoots basic system issues and escalates technical problems.
- Escalates complex issues to HR experts, ensuring resolution.
Requirements :
