What are the responsibilities and job description for the Customer Support IT Analyst position at Hansen Talent Group?
Job Description
Job Description
Hansen Talent Group is hiring an IT Support Analyst to work with a large enterprise in Columbia, SC.
What you'll do :
- Receive, investigate and respond to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
- Train on new business applications and be prepared to support upcoming system implementations.
- Maintain high levels of customer satisfaction, demonstrating commitment to quality, related to operational and technical support of complex products and / or processes of the client.
- Knowledge of major products and services and has the ability to apply this knowledge appropriately.
- Learn existing business applications, how they interact with other applications and provides timely support to end users.
- Resolve customer / Association partner inquiries and issues and recommend appropriate solutions.
Requirements and Qualifications :
