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Customer Support Analyst

KG Workforce Solutions, LLC
Columbia, SC Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/27/2025

Are you an experienced Customer Technical Support Analyst looking for a new position in Columbia, SC? Do you have outstanding communication skills, a passion for helping people, and proficiency in troubleshooting customer issues? If so, we may have just the job for you!

KG Workforce Solutions is recruiting for a Customer Technical Support Analyst for a long-term contract in Columbia, SC. If you love working for a growing organization in a fast-paced environment, this may be your dream job!

What's in it for you?

  • Opportunity for advancement
  • Competitive hourly rate
  • Training galore and one-on-one mentorship
  • Employee-oriented culture

The Customer Support Analyst should have the following skills, education, and abilities :

  • At least two years of experience in customer support / call center preferably dealing with PC and application software, mainframe and client-server computer systems
  • Ability to communicate and interact effectively with customers, users, technical experts, and all levels of management
  • At least one year of tier-1 technical support experience preferred
  • Experience performing against metrics or SLAs
  • Ability to multi-task and work efficiently in a fast-paced and deadline-driven environment
  • Ticketing system experience
  • Resourceful, able to understand technical and business issues to complete first-level troubleshooting
  • Associate degree in business or computer science preferred
  • If you have the skills required for this opportunity, we encourage you to apply today. This position offers a competitive hourly wage, an employee-oriented environment, and much much more!

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