What are the responsibilities and job description for the Business Solutions Consultant - Loan Accounting position at FARM CREDIT FINANCIAL PARTNERS INC?
ESSENTIAL FUNCTIONS:
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Identifies inefficiencies in product usage and processes, finding solutions that will assist the ACAs in meeting their short and long-term goals.
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Identifies key FPI (Financial Partners Inc) products and services that may be underutilized. Work with the Partner Relations team to develop a strategy to ensure these products are not overlooked.
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Works with internal business partners and ACA business SMEs (Subject Matter Experts) to identify business needs, solutions to meet those needs, and strategies to deploy them.
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Leads efforts to advise the support teams in gaining a solid understanding of ACA utilization of a product or service; provides troubleshooting high-level issues affecting ACA business practices.
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Takes a lead role in best practice reviews to optimize system utilization & adoption, increasing customer satisfaction.
ADDITIONAL FUNCTIONS:
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May provide financial analysis to determine ROI/ROA of proposed solutions.
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Hosts focus groups and participate in product forums to gather information.
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Conducts product visits at the customer site to review existing products and services used.
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Provided consultative support in areas that include, but are not limited to, Microsoft Azure, Microsoft O365, Salesforce platforms (Service Cloud, Marketing Cloud, etc.,), the nCino Lending platform, or Fiserv DNA (Loan Accounting platform).
OTHER DUTIES: This job description is not designed to cover or contain a full listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
