What are the responsibilities and job description for the Customer Education Manager position at Farm Credit Mid-America?
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time, Hybrid
TRAVEL REQUIRED: 25% - 50%
COMPENSATION: $78,522.00 to $150,980.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our Opportunity
The Customer Education Manager sets the education strategy for the Farm Credit Mid-America and Rural 1st brands. This position provides operational support, facilitates educational programming and outreach, and collaborates with retail and cross-functional teams to obtain pertinent feedback and deliver an exceptional customer experience.
How You Will Spend Your Time
- Works to develop, design, coordinate and deliver highly effective in-person and virtual learning opportunities to create value for customers and engage with the various marketplaces.
- Develops and maintains a learning library; seeks development, promotion, and maintenance of online educational tools.
- Manages third party relationships and budgets in order to provide in-person and virtual learning opportunities for customers.
- Coordinates and collaborates with Retail, Brand Experience, and other internal teams to solicit ongoing feedback and identify customer development needs to create best in class customer education content delivery (i.e. program content, promotional materials, thought leadership, etc.) targeted at meeting identified needs.
- Partners with the Brand Experience teams to maintain consistency and integrity of the portfolios, programs and products.
- Serves as the primary customer contact for the online educational programming, when available; seeks to create effective communication prior to and after educational programming.
- Monitors and tracks participant progress of educational programming.
- Works closely with Growing Forward, Emerging Markets, and team members to identify needs and opportunities, ultimately connecting the dots with existing and new partners to meet those needs.
- Remains active/visible in local/regional farmer organizations promoting relevant programs through external education and building a network of influencers.
- Strategically selects appropriate industry leaders and public speakers to facilitate during events or partner with for educational programming.
- Executes monthly reporting that highlights and tracks current, future and completed initiatives.
- Completes quarterly board reports for designated areas of focus.
- Works with the Growing Forward Manager to ensure all program requirements are met and the Growing Forward program remains acceptable.
Minimum Education & Experience
Bachelor's Degree in agriculture, business, education, or related degree. 4 years successful experience in similar position or field.
Mental & Physical Requirements
While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.
Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.
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Salary : $78,522 - $150,980
