What are the responsibilities and job description for the Insurance Specialist position at Farm Credit Services of America?
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
We are looking for an Insurance Specialist to join our team. The Insurance Specialist will lead the servicing, processing, and sales support for all insurance products within the region. The Insurance Specialist will assist the Insurance Officers and Insurance Services Officers by providing direct and indirect customer support and will collaborate in a team environment to accomplish team goals.
Essential Duties & Responsibilities- Manage and own post commitment policy administration, included but not limited to: comprehensive AIP technology, claim process management, manage reporting forms, accounting, and resolving policy issues.
- Customer Service: Establish, develop, and maintain strong customer relationships by providing a consistent quality level of service that is timely, thorough, and responsive to the needs of the customer. This includes face-to-face interactions, telephone communications, written correspondence, and electronic communication. Take ownership of the issue until resolved to the customer's satisfaction, which may include involving other teammates. Responsible for assisting in the identification of future customer needs. Provide assistance to walk-in and phone-in customers and prospects when the Officer is unavailable.
- Act as a key resource for questions and requests from insurance customers. Take ownership of the request and work collaboratively with Officers until resolved to the customer’s satisfaction, which may include involving team members and insurance company representatives.
- Seek cross-selling opportunities. Provide account support to Insurance Officers, Insurance Services Officers and RCL Insurance Services Officers. This includes help preparing quotes, updating CRM systems, and printing documents.
- Assist teammates with coordination of front-end sales support, such as planning and executing of sales events and the creation of sales and marketing materials for the sales team.
- Bachelor's Degree in Ag Business, Finance, Business or a closely related field or likewise work experience preferred.
- 2 years of experience in insurance and/or agriculture, data processing, crop insurance, utilizing different AIP systems, and customer portfolio experience.
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serves rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
