What are the responsibilities and job description for the Sales Operations Administrator position at Farmer Brothers?
Job Details
Level
Experienced
Job Location
NORTHLAKE, IL
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School or GED
Travel Percentage
None
Job Shift
Job Category
Sales & Marketing
Description
The Sales Operations Administrator assists our Inside Sales Team by ensuring a positive customer experience through the coordination of customers equipment needs including installations, purchases, service requests, parts orders and removals. The duties listed portray in general terms the type and level of work performed and are not intended to be all inclusive.
RESPONSIBILITIES :
- Partner with customers to determine equipment specifications and requirements.
- Collaborate with IST team members to assess equipment requirements for installation, purchases, removals, service calls, and identify parts available for customer replacements.
- Complete the necessary paperwork to facilitate the customer's equipment purchase or loan.
- Works closely with other teams to ensure the customer experience environment is optimized and customer expectations are exceeded.
- Facilitates coordination between the customer, third-party providers, service technicians, and the equipment team.
- Provide timely updates on the progress of project-related items.
- Advise customers on equipment solutions that align with their needs while ensuring profitability for the company.
- Ensure timely and accurate updates to FB systems with all pertinent information related to customer equipment.
- Gather data from multiple sources within the company's systems and create reports to aid in decision-making.
- Process equipment parts orders for customers as required.
- Participate in user acceptance testing as needed for projects
- Other duties as assigned by management.
Qualifications
EDUCATION & EXPERIENCE :
PERSONAL / PROFESSIONAL SKILL SETS :
Demonstrates strong attention to detail and accuracy.
