Analyst - Institutional Loan Servicing

The Analyst - Institutional Loan Servicing is primarily responsible for working collaboratively with numerous groups within the organization to support the onboarding, servicing, monitoring, operations, and reporting requirements of participations, syndications, and commercial whole loans. On a daily basis, this role will be responsible for monitoring, onboarding and post-settlement activity processing for participations, syndications. and commercial whole loans in the Corporate AgFinance and Rural Infrastructure loan portfolios. In addition, this role will be instrumental in the enhancement and development of business processes and support of system enhancements and new implementations.

The ideal candidate must have strong interpersonal skills, possess a desire to work in a developing function, and the ability to engage with people of all levels within the organization. This candidate will also be detail oriented and have strong organizational skills.

The People You Will Work With

The position will report directly to the Senior Manager - Institutional Loan Servicing and will directly liaison with members of the Information Technology, Operations, Accounting, Corporate AgFinance, Infrastructure Finance, Servicing, Credit, and Legal departments. In addition, the position will liaison with external stakeholders such as Seller Banks and other counterparties..

Where and When You Will Work

The position will be based in Farmer Mac’s Washington, D.C. office, Des Moines, IA, office or remotely if outside of those two metropolitan areas. Farmer Mac embraces a Presence with Purpose work environment, which allows for flexibility of work location while providing the opportunity for teams to come together in the office with purpose. Core business hours are Monday through Friday 8:00 am to 5:00 p.m. Central. Work outside of these times may be required for planned and unplanned activities to complete time sensitive projects or to attend off-site meetings or events. Periodic travel is expected of this position to meet with internal and external stakeholders.

Primary Responsibilities and Duties

• Review and validate the closing of new participations, syndications and commercial whole loans in Salesforce platform with additional onboarding set up of those transactions in the Rockport servicing platform.
• Work closely with the Transaction Management Group to validate closing procedures and authorize the funding of transactions with the Treasury Operations Group.
• Monitor agent notifications (draw requests, P&I payments and other activity affecting loan terms) on a daily basis and posts to Rockport.
• Work collaboratively with Loan Administration, Treasury Operations, Credit, Corporate AgFinance, Infrastructure Finance, Transaction Management, IT, and Accounting to properly communicate the ongoing operational needs of the participation, syndication, and commercial whole loans portfolio.
• Participate in the monthly, quarterly, and annual close cycles to provide Accounting and Finance Groups with various reports and data.
• Document the process to onboard new transactions with an emphasis on operational considerations, controls, and validation techniques with input from other business stakeholders.
• Partner with business areas to enhance business processes to accommodate unique transactions (e.g., new templates, system changes).
• Analyze, research, and document potential resolution of complex workflow issues for leadership approval and eventual delivery. Also, assist management in proactive identification of workflow process improvement opportunities.
• Support the broader Operations team on system implementations to determine impact to process and system needs (as needed).
• Provide ongoing support to assist Operations teams with issues identified in systems (e.g., data inquiries).

Desired Skills and Qualifications

• Experience with review and analysis of loan documentation, reporting, and associated workflows.
• Knowledge of syndication, participation and/or project finance-related transactions required.
• Experience in managing and organizing documents and coordinating messaging across teams.
• Experience in managing operational process improvements.
• Skills in organization, proactive initiative, attention to detail, consistent accuracy, and strong verbal and written communication.
• Capacity to quickly shift from one task to another in order to keep up with the fast-paced working environment.
• Ability to create, maintain, and improve highly effective processes.
• Advanced skills using MS Office applications (MS Access, Word, Excel, PowerPoint).
• Working knowledge of Rockport system is a plus.

Education and Experience

• Bachelor’s degree in Accounting, Finance, Business, or similar discipline
• Minimum of 4 years of experience in operations with a bank or financial institution

Our compensation philosophy is targeted pay positioning relative to peers, our industry, and external markets. Farmer Mac is committed to a compensation program that will enable the organization to attract, motivate, reward, and retain highly skilled and creative talent to maintain sustained long-term performance and achieve the organization’s strategic business objectives. The typical starting salary range for this position is between $67,000 - $89,000, although wages can vary based on experience and geography, plus performance-based bonus and equity-based awards. Individual compensation will be commensurate with the candidate's experience.