What are the responsibilities and job description for the Agency Contract Mgmt Specialist position at Farmers Insurance?
We are Farmers!
We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Details
Processes requests of basic to difficult complexity from internal and external customers across channels related to agent contracting, product authority and appointments. May focus on handling inbound calls, transfers or key/national account requests. Ensures compliance with department and company procedures, standards and applicable regulations. Provides excellent customer experience with each interaction promoting a positive customer experience.
Identifies and reports system defects. Recommends and helps implement approved system, process and other improvements.
Essential Job Functions
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Details
- Department Hours: Monday - Friday, 8am - 7pm Eastern.
- Work hours: 9am - 6pm Eastern.
Processes requests of basic to difficult complexity from internal and external customers across channels related to agent contracting, product authority and appointments. May focus on handling inbound calls, transfers or key/national account requests. Ensures compliance with department and company procedures, standards and applicable regulations. Provides excellent customer experience with each interaction promoting a positive customer experience.
Identifies and reports system defects. Recommends and helps implement approved system, process and other improvements.
Essential Job Functions
- Applies problem-solving and critical thinking skills to prioritize, analyze, clarify and process requests of basic to difficult complexity from internal and external customers across channels related to agent contracts, commission schedules, licenses, appointments, product authority, system access, terminations and acquisitions.
- Demonstrates an understanding of the customer's needs and ensures they are met.
- Regularly handles inbound calls, transfer and/or key/national account requests.
- Ensures compliance with department and company procedures, standards and applicable regulations.
- Follows up as needed with the appropriate person(s) to gather missing information, resolve problems and complete requests within department service and quality standards.
- Advises customers via the appropriate media when requests have been completed.
- Updates processing systems and other tools to reflect work activity and communication with customers.
- Identifies and reports system defects. Recommends and helps implement approved system, process and other improvements to reduce waste and deliver a better customer experience.
- Supports system testing for transactions of basic to difficult complexity as assigned.
- Performs other duties as assigned.
- High school diploma or equivalent required.
- 2-3 years of customer service-related experience required.
- Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint), keyboard usage, and navigating web-based programs required.
- Self-motivated yet able to work effectively as part of a team.
- Understanding of how managing customer perceptions and expectations enhances customer service.
- Ability to problem solve and apply critical thinking to processes to identify and address root causes of problems.
- Positive attitude, flexibility and willingness to embrace change.
- Ability to prioritize and multi-task; time management and organization skills.
- Strong written and verbal communication skills.
- Demonstrated relationship/rapport building and listening skills.
- Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting, and/or carrying 10-lbs. maximum, hearing, seeing and speaking.
- Required job duties are normally performed in a climate controlled office environment.
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
- CA Only: $23.73 - $37.65
- CO Only: $22.31 - $32.63
- HI/IL/MN/VT Only: $22.31 - $34.80
- MA Only: $22.31 - $34.80
- o MD Only: $22.31 - $34.80
- NY/DC/NJ Only: $22.31 - $37.65
- Albany County: $23.73 - $32.63
- WA Only: $22.31 - $39.54
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Salary : $22 - $33
