What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance Group?
As a Customer Service Representative / Office Manager, use your organizational, customer service and technical skills to assist customers, prepare quotes, schedule and more.
This is an in-office position, Monday - Friday, first shift. 30-40 hours per week is available, hourly plus bonus available.
Must be willing to obtain the Minnesota Property, Casualty and Life license (course provided).
Responsibilities Include:
- Answer and direct incoming calls with a warm and welcoming attitude.
- Maintain and update client files, ensuring we have everything in order.
- Assist in managing personal, commercial and life insurance business all with offering top-notch service.
- Enter client data into our systems, helping us prepare proposals for our clients, help with document collection and retention.
- Recognize opportunities to set appointments with customers and prospects, establishing lasting connections.
- Identify chances to recommend additional coverage or services to our clients.
- Handle daily internal policy communications and customer account reviews.
- Assist in agency marketing and help run our social media pages when needed.
- Recognize and advise on market opportunities which contribute to the growth of our agency.
What We Offer:
- Competitive Pay: $19 - $20 hour with potential for commission and/or bonus.
- Supportive Environment: We are here to help you succeed and grow in your career.
- Flexibility: 30-40 hours per week with the potential for career advancement. Let’s make a schedule which works for you!
- Learning Opportunities: We offer a reimbursement plan for obtaining your Property/Casualty and Life/Health insurance license(s) within a specified timeframe.
Qualifications:
- 1 years experience in an administrative or clerical role providing customer service.
- A willingness to obtain insurance licenses if not licensed already, paid for by Farmers Insurance Group
- Strong organizational skills and the ability to work independently and as part of a team.
- Being comfortable with computer software and navigation.
- Friendly, eager to learn, comfortable on the phone.
- Four-year college degree highly preferred but not required.
- Previous customer service experience highly preferred.
- Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills and strong verbal and written communication skills.
If you're looking for a rewarding role that combines a supportive environment, growth potential, and the opportunity to make a difference in people's lives, we'd love to hear from you! Join our team and embark on an exciting journey.
Farmers Insurance began in 1928 with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Farmers now provides insurance for home, auto, business, recreational, life and financial services to more than 6 million households, generating approximately $18 billion in annual written premium.
We are an established Farmers Insurance Agency dedicated to providing top-notch insurance products to individuals, businesses, and families. Our core philosophy revolves around advocacy and education. We are on a mission to offer security and value to everyone we serve.
Note: Successful candidate must meet Farmers Insurance Group hiring requirements and a confidentiality/non-compete agreement is required.
Job Types: Full-time, Part-time
Pay: $19.00 - $20.00 per hour
Ability to Relocate:
- Stillwater, MN 55082: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18
