What are the responsibilities and job description for the Insurance Customer Service Representative position at Farmers Insurance Group?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Handle and resolve customer complaints or issues with empathy and patience
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Perform outbound calls to follow up on customer inquiries or sales leads
Requirements:
- Fluent in both English and Spanish
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities with the ability to analyze customer situations
- Previous experience in a customer service role is preferred
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Sales experience or familiarity with upselling techniques is a plus
We offer competitive compensation, comprehensive training, and opportunities for career growth. If you are a motivated individual who enjoys helping others and providing excellent customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for further consideration.
Job Type: Full-time
Pay: $20.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $32
