What are the responsibilities and job description for the Insurance Customer Service Representative position at TEHRANI INSURANCE AGENCY INC.,?
Dont wait, take the next step in your career today. TEHRANI INSURANCE AGENCY INC., in Los Angeles, California, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in INSURANCE INDUSTRY ? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Benefits
Hourly Base Salary Commission Bonus Opportunities
Hands on Training
Tuition Reimbursement
Career Growth Opportunities
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Generating insurance quotes.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
Schedule appointments for sales staff to meet prospective customers.
Provides on-going support to insurance clients as needed.
Attend training and continuing education courses.
Handle customer renewals.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Proficiency to multi-task, follow-thru and follow-up.
Must have ability to multi-task.
Great Customer Service Skills.
Problem-Solving Capabilities.
A Property & Casualty insurance license is required.
Bilingual, fluent in both English and Spanish is beneficial.
No insurance experience required but must be willing to learn
Salary : $18 - $25