What are the responsibilities and job description for the Client Relations Representative position at Farmers Insurance - Jason Landtroop Agency?
Job Description
Dont wait, take the next step in your career today. Farmers Insurance - Jason Landtroop Agency in San Antonio, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Client Relations Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Salary: $42000.00 - $65000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Prospecting and generating new businessthrough leads & referral sources.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Schedule appointments for sales staff to meet prospective customers.
Contact businesses and private individuals by telephone to promote products, services and/or referral programs.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provides on-going support to insurance clients as needed.
Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
Provide customers with additional information about new products and services.
Work independently and as part of a team.
Participate in regular team meetings and brainstorming sessions.
Attend training and continuing education courses.
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Excellent Spelling and Grammar skills.
Great Customer Service Skills.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
A Life & Health Insurance license is required.
Driven and goal-oriented individual.
No insurance experience required but must be willing to learn
Ability to identify and solve problems, think critically, and make decisions quickly.
Company Description
Salary : $42,000 - $65,000
