What are the responsibilities and job description for the Customer Service Representative (CSR) position at Farmers Insurance - Scottsdale - Greater Phoenix?
Job Description
Customer Service Representative (CSR)
Are you a detail-oriented and customer-focused professional looking to make an impact in the insurance industry? Were seeking an experienced Customer Service Representative (CSR) to join our dynamic team!
Multiple opportunities available throughout the Phoenix Metro area including Scottsdale, Peoria, Sun City, Litchfield Park and Chandler.
What Were Looking For:
- Arizona Property & Casualty and Life & Health licenses are HIGHLY desired.
- Strong attention to detail, excellent communication skills, and a proactive mindset.
- Ability to work efficiently in a fast-paced environment while maintaining a high standard of service.
- A passion for helping clients and contributing to the success of the agency.
- If youre a motivated professional who thrives in a team-oriented environment, wed love to hear from you! Apply today and take the next step in your insurance career.
Salary: $35000.00 - $50000.00 per year
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Hands on Training
Evenings Off
Holidays Off
Professional Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Responsibilities
What Youll Do:
- Provide exceptional customer service by managing policy inquiries, processing changes, and addressing client concerns with accuracy and efficiency.
- Support agency owners in daily operations, ensuring smooth policy administration and client satisfaction.
- Assist with agency marketing initiatives, leveraging your creativity to drive growth and brand awareness.
- Maintain up-to-date knowledge of insurance products and regulations to offer informed solutions.
Requirements
Key Qualifications
- Arizona Property & Casualty and Life & Healy licenses are HIGHLY desired.
- Insurance Expertise: Comprehensive understanding of insurance products, services, and processes.
- Tech Proficiency: Skilled in office software (MS Office, CRM systems) with experience using marketing tools like social media platforms, email marketing software, and Canva.
- Exceptional Communication Skills: Strong verbal and written communication abilities to ensure professional and clear interaction with clients and team members.
- Organizational Excellence: Ability to manage multiple priorities, stay organized, and maintain attention to detail in a fast-paced environment.
- Marketing Experience: Proven experience in customer outreach and executing effective promotional strategies.
- Customer-Centric Attitude: Dedicated to delivering exceptional service and fostering positive client relationships.
- Collaborative Team Player: Works effectively with others while maintaining a proactive and positive attitude.
- Adaptability: Flexible and open to evolving responsibilities as the business grows.
Company Description
At Farmers Insurance - Greater Phoenix-Scottsdale District Office of Matt Bennett, we believe in empowering our community through comprehensive insurance solutions. Our welcoming team is dedicated to providing personalized service, ensuring every client feels valued and understood. With a strong commitment to integrity and support, we are not just a workplace; we are a family that thrives on collaboration and growth. Join us in making a positive impact while building a successful career in the dynamic insurance industry. Your future starts here!
Salary : $35,000 - $50,000
