What are the responsibilities and job description for the Insurance Customer Service Representative position at Farmers Insurance?
Summary
As an Insurance Customer Service Representative, you will be essential in delivering outstanding support to clients and ensuring their insurance needs are met. Reporting to the Customer Service Manager, you will utilize your core skills in communication, data entry, and customer service to assist clients effectively. Your premium abilities in sales and client communication will enhance customer interactions, while your relevant skills in Microsoft Office and call center operations will streamline processes. Join our team to contribute to a customer-focused environment that values professionalism and excellence in service.
Responsibilities
- Provide exceptional customer support by addressing inquiries and resolving issues via phone and email.
- Utilize Microsoft Office tools to document interactions and manage customer data efficiently.
- Assist clients with insurance-related questions and guide them through policy options.
- Maintain accurate records through data entry and ensure compliance with company policies.
- Demonstrate strong communication and organizational skills to enhance customer satisfaction.
Qualifications
- Strong communication skills, both verbal and written
- Proficient in Microsoft Office
- Experience in customer service and client support
- Familiarity with phone etiquette
- Organizational skills and ability to manage multiple tasks
- Knowledge of outbound calling techniques
Job Types: Full-time, Part-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Insurance Customer Service: 1 year (Required)
License/Certification:
- Insurance Producer License (Required)
Ability to Commute:
- Tulsa, OK 74136 (Required)
Work Location: In person
Salary : $18 - $23
