What are the responsibilities and job description for the Insurance Customer Service Representative position at Farmers Insurance?
Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have a passion for assisting customers and providing exceptional service. This position offers the opportunity to work in a dynamic and rewarding customer service environment.
Responsibilities
- Handle incoming customer inquiries via phone and email.
- Provide information about products and services
- Assist customers with tracking, processing and issue resolution
- Conduct outbound calls to follow up on customer inquiries or feedback
- Maintain accurate customer records in the database
- Upsell products or services to customers when appropriate
- Collaborate with other departments to ensure customer satisfaction
Skills
- Valid California Insurance Property and Casualty License
- Strong customer support skills
- Excellent communication abilities both written and verbal
- Experience in outbound calling is a plus
- Proficient typing skills
- Familiarity with call center operations
- Knowledge of phone etiquette
- Sales experience preferred
- Multilingual capabilities are advantageous
- Proficiency in Microsoft Office
- Ability to multi task with attention to details is imperative.
Job Type: Part-time
Pay: $20.18 - $26.00 per hour
Shift:
- Morning shift
Ability to Commute:
- Pleasanton, CA 94588 (Required)
Work Location: In person
Salary : $20 - $26
