What are the responsibilities and job description for the IT Support Tech position at Farmers Logo 2022?
Document, support and maintain customer calls and computer hardware.
ESSENTIAL DUTIES RESPONSIBILITIES:
- Respond to routine support requests via phone, email and work orders utilizing the company support tracking software
- Research more complicated support requests and routes to appropriate personnel as necessary; Ensure all work orders are completed timely
- Maintain, troubleshoot and administer company PC applications and hardware. Including imaging PC, installing applications, and installing hardware as necessary
- Maintain, troubleshoot and administer Company telephones. Including replacing phones, configuring voicemail, and assisting with call routing issues
- Maintain hardware and software shipping and, receiving. Also maintain company hardware and software inventory list
- Carry cell phone to respond to off-hour support requests
- Maintain and troubleshoot printing and scanning hardware and software issues. Travel to branch offices as necessary
- Work with Vendors to place and follow up on trouble calls
- Work closely with end users to resolve problems with software, hardware and networking issues
- Complete other duties as assigned
EDUCATION and/or EXPERIENCE
- Associate's degree (A.A.) in a computer-related field or possession of a technical certificate
- Minimum of two (2) years Information Technology related experience, specifically Help Desk Support experience and/or a combination of education and experience
- Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected
- Experience with Microsoft Office and PC repairs is preferred
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
