What are the responsibilities and job description for the Service Specialist III - Card Services position at Farmers & Merchants Bank of Central California?
Service Specialist III
Department: Central Operations/Card Services
Employment Status: Full Time, Non-Exempt
Location: Lodi Supervises Others: No
Salary: $20.00 - $23.06 (Commensurate with experience and qualifications)
F&M Bank’s Service Specialist III is primarily responsible for handling tasks and duties in the Card Services unit within our Central Operations Department; specifically Debit Cards and Instant Payments, Transaction Research, Fraud Investigations, Chargeback Processing, and Settlement/Reconciliation.
While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies & procedures and regulatory compliance guidelines. They provide support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Who are we looking for?
- An individual with knowledge of banking operations with proven experience in the features and functions of Debit Cards and/or Instant Payments (e.g. Zelle, Apple Pay), detection and mitigation of Debit Card and Instant Payment Fraud, Chargeback Processing, and an understanding of Regulation E
- An individual with strong customer service skills who is able to communicate confidently with customers and business partners
- Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
- A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach to investigations resulting in the mitigation of fraud and financial loss opportunities
- A process and task oriented individual who is focused and able to handle multiple tasks concurrently
- A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
- An individual who is able to assist with preparing, reviewing, and researching Debit Card transaction activity while maintaining compliance with the various regulatory requirements and Bank policies
Also required:
- Successful completion of a credit check is a condition of employment
- Minimum of high school diploma or equivalent
- Minimum 2 or more years of relevant work experience, with specific knowledge of Debit Cards and Instant Payments a “plus”
- Ability to use various computer based applications, including Microsoft Office (Word, Excel, and Outlook)
- Multi-tasker with a desire to go the extra mile to service our customers
F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify
Job Type: Full-time
Pay: $20.00 - $23.06 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Holiday pay
- Overtime pay
Work Location: In person
Salary : $20 - $23
