Branch Manager

Description

The Branch Manager will develop a strong network of relationships with local centers of influence and businesses while continuing to expand banking relationships within our current customer base. Originate, process and close consumer loans along with the continuous management of the loan portfolio. Perform advanced duties and support related to branch operational activities and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all personal and business account types. Develop retail staff by demonstrating excellence in customer service and ongoing coaching. 

Requirements

• Clearly communicate expectations to staff, provide training and individual coaching to Customer Service Representatives as needed
• Managing branch retail staff in attainment on branch goals
• Assist with 90 day & annual evaluations as requested
• Originate, underwrites, and closes all forms of consumer loans, with accuracy and adhering to regulatory compliance, and bank policy. Obtains financial documents and any other necessary documentation to prepare financial analysis and/or establish deposit accounts
• Manage existing book of business. Calls on “AAA rated” clients at least quarterly and other clients as appropriate based on importance/profitability to the bank
• Create and foster relationships with local centers of influence, businesses, and current customers. Stays involved in community functions to keep Farmers State Bank visible in the community as a lending source. Participates in promotional events and community organizations and events, supports charitable endeavors
• Regularly monitors loan repayment activities on loans under management and takes appropriate customer service action to collect past due notes and payments. Reports weekly, identifying all past due accounts, actions taken, and the customer’s plan to bring accounts to current payment basis. 
• Open and close various types of personal and business accounts, CD’s, IRA’s, HSA’s, wire transfers etc., gathering all account opening information and documentation or changes to existing accounts.
• Service deposit accounts which would include answering customer questions; calling on overdrawn accounts; work with third parties such as accountants and lawyers.
• Update financial information as required by loan agreements, bank policy and regulation (can be monthly, quarterly but, at a minimum, annually).
• Actively cross-sells the Bank’s wide variety of products. Providing regular and timely reports of activities and related cross selling of mortgage loans and other banking services, including commercial deposit banking.  
• Work with all parties in the branch and bank to assure positive attitudes, superior customer service and maintain adequate staffing
• Authorizes transactions in accordance with bank policy (i.e. deposits, withdrawals, check cashing, wire transfers, etc.)
• Maintains thorough product knowledge of all retail products and provides staff training to include product knowledge, sales, referrals, customer service, risk management and policies and procedures.  
• Assist business clients with ACH and Remote Deposit installation and inquiries.
• Serve as a resource and trusted information source for the deposit retail department when department head is busy, unavailable, or out of office.

Backup tasks:

• Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
• Total commitment to compliance with all industry rules and regulations.
• Exceptional communication skills needed to liaise with providers, vendors, and other professionals.
• Actively demonstrates continuing professional development by personal study, attendance at banking seminars, obtaining banking school certification and other similar efforts.
• Perform other duties and responsibilities as required or assigned and assists others to complete tasks and work assignments. 

Qualifications Required

• Bachelor’s Degree in business/financial/accounting.
• 2 years new account and/or lending experience preferred. 
• Strong problem solving and analytical skills
• Intermediate PC skills (Excel, Word, etc.)
• Excellent customer service and sales skills 
• Effective decision making and problem solving skills 
• Detailed oriented

Qualifications Desired

• Proven ability to handle other assignments and effectively prioritize and manage workload

Job Competencies

• Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
• Total commitment to compliance with all industry rules and regulations.
• Exceptional communication skills needed to liaise with providers, vendors, and other professionals.
• Support business development events. Perform other duties and responsibilities as required or assigned and assists others to complete tasks and work assignments. 

Core: 

• Customer and Relationship Centered
• Collaborative and Empowering
• Continuously Develops
• Accountable for Results
• Accuracy