What are the responsibilities and job description for the CASUAL RESTAURANT RUNNER / HOST position at Farmington Country Club?
Job Details
Description
Farmington Country Club presents an exciting opportunity for the right individual to join our high-volume and fast-paced Food and Beverage Operations team as a Casual Restaurant Runner / Host! Our runners and hosts consistently deliver high-quality service to our members and their guests in a friendly, professional manner. An ideal candidate has a background in casual dining is looking to give members and their guests fantastic service. An ideal Casual Restaurant Runner / Host candidate is available evenings and weekends and wants 3-5 shifts a week. Hosts are responsible for maintaining a flow seating of members evenly throughout the dining room, balancing existing reservations with the waitlist, assisting in take-out orders, and maintaining a clean and neat host podium, coat rack, and lobby. Runners communicate clearly with the service team and the kitchen expo, maintain the cleanliness of the runner line, and deliver food from the kitchen to the dining areas in two minutes or less.
The Grill is the go-to spot for members of Farmington Country Club and is a casual sit-down restaurant & bar focusing on American bistro-style cuisine with a complimenting bar program. The Grill hosts four different dining options – the Bar & Pub, the Dining Room, the Terrace, and the Take-Out. Member expectations often differ between the spaces, although they are still there to enjoy the same great food, elevated drinks, and excellent service. The Grill is open for Breakfast, Lunch and Dinner service 7 days a week.
Operation Hours:
- Breakfast 7:30am-11:00am
- Lunch 11:00am-2:30pm
- Pub Menu & Bar Service 2:30pm-5:00pm
- Dinner 5:00pm-9:00pm
*Shifts:
- Breakfast/Lunch Shift: 8:00am-3:30pm
- Lunch Shift: 10:00am-3:30pm
- Dinner Shift: 4:00pm-9:30pm
Pay:
Casual Dining Hosts make $9/hourly base pay tips from to-go orders. All checks in the restaurant have an automatic 20% gratuity and members have the option to give an additional tip. When there is more than one host working, tips are tip pooled between hosts.
Casual Dining Runners make $12/hour base pay 3% of sales tip out from servers & bartenders.
Overall Responsibilities:
- Greet members immediately upon entry with a smile and by name
- Offer to hang coats, hats, and umbrellas
- Offer extra assistance to the elderly and handicapped
- Open doors for members upon arrival or departure when possible
- Maintain server map and record of cover distribution
- Provide appropriate menus and a wine list to each table
- Inform kitchen managers as to the number of menus in the dining room at any given time
- Maintain cleanliness of all menus, inside and out
- Keep all menus up-to-date, including the appropriate weekly specials
- Answer the phone, according to Grill standards
- Full knowledge and understanding of the food and wine menus for to-go orders
- Take to-go orders and prepare checks and drinks for the runner station.
- Assist with table maintenance of water tables and folding napkins when a guest leaves the table
- Assist with bussing and sanitizing tables.
- Attend staff pre-shift meetings for information on service points and policy changes
- Follow staff checklists for set-up and clean-up
- Complete and report all weekly cleaning assignments to a manager for inspection.
- Report lost and found items to the managers
- Complete assigned duties thoroughly and in a timely manner
- Answer questions from the expo about tickets and find the appropriate service staff
- Deliver up to 3 plates/dishes to the table according to how they are presented in the window. Coordinate additional staff to assist in food delivery when needed
- Clean and stock runner station
- Assist with the bussing of tables
Qualifications
- A minimum of three (3) months of similar food service experience in a restaurant, resort, hotel or club environment preferred;
- Must be able to lift, carry, push, and pull at least thirty (30) pounds;
- Must be able to walk and stand for five (5) hours consecutively;
- Strong teamwork and communication skills required
Salary : $9 - $12
