What are the responsibilities and job description for the IT Help Desk Technician position at Farnsworth Group?
Join us and grow your career with a certified Great Place to Work for the last nine years running. We are a team of Engineers, Architects, Surveyors, and Scientists committed to making meaningful contributions to the world around us. Our quest for excellence goes beyond the ordinary; we seek extraordinary people who want to showcase their talents and join us in making a difference for our clients and communities. You will be part of a collaborative group that champions your career and passions, embraces challenges, understands the importance of work-life balance, and shares our commitment to making a positive impact through your work.
Farnsworth Group is seeking an IT Help Desk Technician in one of the below posting locations. In this role you will be responsible for both site-local, and remote troubleshooting and support of laptops, peripherals, and applications in dynamic and fast-growing department. As a Helpdesk Technician you are the face of our IT department. Come join our technology savvy team, where we focus on employee development and enjoy promoting from within.
Posting Locations for this role: St. Louis, MO; and Lisle, IL
Job Activities:
- Image and deploy laptops utilizing SCCM and InTune
- Provide desktop support in a Microsoft Windows/365 environment
- Resolve submitted helpdesk tickets in a timely manner
- Assist staff with day-to-day IT issues
- Assist with various IT projects as assigned
Specific Requirements include:
- High School Diploma or GED
- Associates Degree in IT related field, preferred
- CompTIA A certification, preferred
- 1-3 years applicable IT experience
About Farnsworth Group
Farnsworth Group is a 135-year-old engineering, architecture, and surveying firm with over 600 talented professionals across a nationwide network of 24 offices. We champion strong working relationships and have been involved in over 24,000 projects in the last decade alone. Our clients range from rural communities to some of the world's largest brands, with our oldest partnerships dating back nearly 100 years. Our forward-thinking focus on people, passion, and performance has earned us top rankings in Architectural Record and Engineering News Record magazine.
A Great Place to Work Certified
For nine consecutive years, Farnsworth Group has earned the esteemed certification as a Great Place to Work; our employees are the reason why! Annually, our staff engage in a survey administered by the Great Place to Work organization that delves into employee perceptions about credibility, respect, pride, fairness, and camaraderie. Those results are benchmarked against the nation's leading companies, and only those top performers gain the Great Place to Work certification. The invaluable insights from the survey have played a pivotal role in further shaping our work environment and fostering a culture to make Farnsworth Group an even greater place to work.
Featured benefits and perks include:
- 401(k) with 100% Company Match up to 5%
- Medical/Dental/Vision Insurance Plans
- Flexible Spending and Health Savings Accounts
- Short & Long-Term Disability
- Maternity and Paternity Leave
- Professional Development and Training
- Mentoring Program
- Paid Time Off
- Wellness/Fitness Reimbursements
- Pet Insurance Plan
- Hybrid Work Program
Farnsworth Group appreciates that flexibility and work-life balance are important aspects of the careers and lives of our employees. Our Hybrid Work Program offers employees a flexible work arrangement while contributing to the Company's culture and success.
Salary Range: $21/hour - $24/hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity)
Statement on Diversity and Inclusion:
Farnsworth Group is a collection of employees with unique backgrounds and perspectives that all come together to make us a better Company. It is our goal to recruit, hire, develop, retain, and promote a diverse group of people. Join us...and let's make a difference, together.
Farnsworth Group, Inc. is proud to be a M/F Disabled and Veteran EEO/AA employer.
For immediate consideration, please Apply Online by clicking on the "Apply for this Position" tab below.
#LI-Onsite
Salary : $21 - $24
