Patient Care Specialist

Patient Care Specialist Role

This role provides essential administrative support for effective patient care, delivering outstanding customer service and fostering strong relationships within the clinic.

Responsibilities:

• Demonstrate a high level of customer service to greet, register, and discharge patients.
• Cross-train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at registration.
• Verify and update patient insurance information at registration.
• Maintain knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits.
• Collect all insurance, co-pays or deductibles, or self-pay amounts at registration.
• Provide excellent phone service and maintain Fast Pace customer service levels.
• Notify providers of patient arrival and communicate delays to patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers as needed.
• Complete mandatory compliance training and follow processes and procedures.

Secondary Responsibilities:

• Level 1: High School Diploma or equivalent with CPR license and 1 year of customer experience.
• Level 2: High School Diploma or equivalent with CPR license and 3 years' experience in billing and coding.

Requirements:

• High School Diploma or its equivalent.
• 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.
• Ability to comply with company standards and promote a respectful culture of employee, employer, patients, and business confidentiality.

We Offer:

• Competitive compensation and benefits.
• Holiday pay, PTO, medical, dental, vision, and work-life balance.
• Opportunities to participate in community events and outreach programs.