What are the responsibilities and job description for the Airport Customer Service position at Fast Park & Relax?
Parking Guest Ambassador
THIS IS AN OVERNIGHT SHIFT SO PLEASE APPLY ONLY IF YOU ARE ABLE TO WORK 12AM - 8AM MONDAY - FRIDAY. COMPLETE THE APPLICATION IN FULL TO BE CONSIDERED.
SHIFT 12AM - 8AM MONDAY - FRIDAY
Job Purpose:
- To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues.
Key Responsibilities:
- Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication.
- Monitor parking lots to ensure efficient space utilization and prevent congestion.
- Enforce parking regulations, including time limits, and prohibited parking zones.
- Respond to customer inquiries regarding parking availability, directions, and regulations.
- Help customers with parking-related issues, such as lost tickets or vehicle lockouts.
- Maintain regular communication with other parking staff to ensure smooth operations.
- Operate parking equipment, such as gates, ticket dispensers and payment systems.
- Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents.
- Maintain a clean and organized work environment, ensuring the safety and security of the parking area.
- Perform other related duties as assigned.
Employee Benefits:
- Medical (PPO or HDHP)
- Dental
- Vision
- HSA (Health Savings Account)
- Basic Life / AD&D
- Supplemental Life / AD&D
- Disability Insurance
- EAP (Employee Assistance Program)
- 401(k) Retirement Savings Plan
- Paid Time Off (“PTO”)
- Holiday Pay
Required Education:
- High School Diploma or GED equivalent or an equivalent combination of education and experience.
Required Experience:
- Minimum of one year of experience in dispatching, customer service or a related field.
- Experience handling high-volume phone calls and radio communications.
- Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Required Skills and Abilities:
- Excellent communication skills (verbal and written).
- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
- Proficient in basic math and computer skills.
- Ability to read and interpret maps and directions.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing priorities and meet deadlines.
- Knowledge of parking procedures (preferred).
- Ability to operate two-way radios and other communication equipment.
- Ability to maintain accurate records and documentation.
- Ability to lift and move up to 25 pounds.
- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
- Ability to understand and follow written and verbal instructions.
- Ability to communicate effectively in English (both written and spoken).
- Ability to pass a background check and drug screening.
