What are the responsibilities and job description for the Airport Parking Supervisor/Customer Service position at Fast Park & Relax?
Fast Park & Relax looking for a positive, high energy, talented individual to apply their leadership skills in the travel industry. We are looking for a candidate that would serve as both customer service representative and supervisor.
Fast Park & Relax, the premier offsite parking company near Cleveland Hopkins International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.
Earn $15.50 per hour for customer service position and $19.00 - $21.00 per hour for SUPERVISOR (this is a hybrid position)
Available Shift:
- This position will require you to work evenings and weekends 4pm 12am
We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. If you have a desire to work with a great team, are energetic and organized, you should apply.
Benefits:
- 401(k) with generous company match
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Summary: Directly supervise and coordinate activities of transportation and facility employees.
Duties and Responsibilities:
- Ensure employees clock in and perform their duties as required for their shift.
- Monitor facility maintenance to ensure it is clean and maintained according to company standards.
- Enforce safety rules and regulations.
- Report vehicle accidents or employee injuries as set forth by company policy.
- Resolve worker problems or collaborate with employees to assist in problem resolution.
- Assist in other capacities and departments as needed.
- Audit daily work of Guest Ambassadors and Drivers.
- Respond accordingly if a shift needs to be filled, find coverage.
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
- Other duties as assigned.
- High School Diploma or equivalent.
Required Experience:
- Minimum of 2 years of experience in parking or hospitality management or a related field.
- Experience with revenue control and cash handling procedures.
- Experience supervising and motivating a team.
- Experience in customer service, including handling complaints and resolving conflicts.
- Experience with hospitality/parking management software and technology.
Required Skills and Abilities:
- Strong leadership and management skills, with the ability to motivate and direct a team.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, employees, and other stakeholders.
- Strong problem-solving and decision-making skills, with the ability to handle difficult situations and resolve conflicts.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Knowledge of parking regulations and procedures.
- Ability to work independently and as part of a team.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for extended periods of time and work in all weather conditions.
- Valid driver's license and acceptable driving record/background check/drug test. Must pass medical DOT exam.
Salary : $19 - $21