What are the responsibilities and job description for the Dispatcher [Home Services] position at Fast Water Heater Company?
Join Our Team This Holiday Season as a Dispatcher! The most wonderful time of the year is here—and it’s your chance to unwrap an exciting opportunity! We’re on the lookout for a dedicated, detail-oriented Dispatcher to join our team and help keep everything running like a perfectly wrapped gift. If you thrive in a fast-paced environment and love coordinating schedules as efficiently as Santa’s sleigh, this job is your perfect match. Apply now and be part of a workplace where every day feels like a holiday celebration!
What’s in it for you?
- A chance to make a real impact during the holidays and beyond.
- Competitive pay and benefits to keep your spirits bright.
- A dynamic, tight knit team environment that feels like family.
We at Fast Water Heater Company pride ourselves on being a great place to work and a highly rated service provider. We are the leading installer of hot water heaters and related services in Washington, Oregon and California. We are a fast-growing company that is dedicated to our core values of Professionalism, Uncompromising Integrity, Caring, Innovation and Enjoyment.
We are looking for a friendly, outgoing individual with a strong attention to detail. You will be successful in this position if you are a puzzle solver, out of the box thinker, and one who takes ownership of their job! This teams needs a self-starter and detail oriented person who is able to work efficiently to balance and prioritize multiple tasks within time constraints. You will work on a close-knit cohesive team environment, so reliability is key. This role is key to support customer needs, as well as dispatch and troubleshoot for HVAC Technicians, Plumbers and Electricians in the field.
Pay Range: $22 to $25 [DOE]
Work Schedule: Tuesday thru Saturday, performed on-site at our Woodinville Support Center 5 days a week.
Qualifications:
- Fast and accurate typing skills
- Comfortable with different technology platforms and software (MS OFFICE)
- Effective verbal and written communication style
- Familiarity with the geography of Seattle, Portland, San Francisco, and/or Los Angeles metropolitan areas is a plus
- Initiative to investigate questionable items and follow-up through resolution in a timely manner
- Customer Service skills a MUST
- 1 - 2 years of Call Center experience a plus
- Flexible and available to cover other shift times as needed
Duties will include but not be limited to:
- Dispatch technicians to installation locations
- Communicate closely with technicians, sales representatives and other dispatchers to coordinate technician schedules, assign technician workloads and to ensure the customer’s needs are met
- Handle phone calls to and from our team of technicians
- Order, allocate, and verify inventory to ensure quality and timely service calls
- Generate job tickets in the software program to record type and scope of work to be performed
- Work as a team to help maximize the schedule potential on a daily basis
- Assist technicians with limited phone and app issues
All candidates must successfully pass a background check and drug screen. Our Benefits include Medical, Dental & Vision Insurance; 401(k) plan; 6 Holidays and paid time off. All work will be done on-site, Tuesday thru Saturday at our Woodinville Support Center.
Salary : $22 - $25
