What are the responsibilities and job description for the HVAC CSR - Coordinator position at Fast Water Heater Company?
Are you a high-energy, people-loving pro who thrives on making customers feel valued within seconds? If so, we want you on our team! Fast Water Heater provides top-tier home services, including Electrical and Heating & Air Conditioning (HVAC), and we’re looking for a dedicated HVAC Customer Service Rep / Coordinator to be the friendly, organized force behind our customer interactions.
Why Join Us?
- Career growth – We invest in our team with training and advancement opportunities.
- Competitive pay bonuses – Earn while you learn!
- Strong Company Culture – Work with other like-minded people.
About the Role:
Reporting to the Director of Residential Sales, this on-site role in Woodinville, WA - a 70% customer service / 30% administrative coordination mix. You'll handle customer calls, assist our Sales and Installation teams, and manage paperwork and scheduling like a pro. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment—this is your perfect fit! Ready to bring your A-game? Apply today!
HOURLY PAY: $23 to $24/hr [DOE] with SPIFF/Bonus opportunity based on performance.
Key Responsibilities:
- Handle all inbound customer calls and ensure that the customer experience is excellent.
- Utilize professional etiquette to answer phone lines and greet the public and/or customers with a warm, inviting personality.
- Interact with the Installation Technicians and Sales staff to ensure top-level communication as it relates to all components of the job and the customer’s needs and requests.
- Schedule Comfort Consultants proposal appointments and track the results of each appointment.
- Work closely with the Sales & General Managers on all scorecard-related numbers and statistics and provide accurate reports.
- Work closely with the Installation Manager to ensure the field technicians are delivering on all installation items and promises to the customer.
- Coordinate both the Installation and Sales schedule with some assistance from the Installation Manager.
- Serve as a back-up to the appointment setting process for the service department.
- Filing, making copies, printing, and any other pertinent administrative responsibilities as assigned.
- Assist all other CSRs with projects as needed
Qualifications and Characteristics you bring to the job:
- Customer-first attitude with the ability to relate to different personalities
- Strong Organizational skills (ability to multitask across 3 platforms)
- Able to organize, prioritize, and deliver excellent customer service skills
- 1 to 2 years of Customer Service experience, speaking with Customers or Clients over the phone.
- Outstanding verbal communication skills, with the ability to communicate positively and clearly with peers, managers, and customers
- Experience with Service Titan or other CRM software is a plus
- Proficient in MS Office software, including Excel and all other app-related software.
- Have a good sense of judgment/decision-making
- Self-driven and detail-oriented team player
- Positive influence with others and a team-oriented focus.
- Willingness to invest time in training and classes
BENEFITS: We offer medical, dental, vision, 401K program, 6 paid Holidays, paid time off, and steady full-time work. This is a full-time on-site position in Woodinville, WA
Job Type: Full-time
Salary : $23 - $24
