Are you a high-energy, people-loving pro who thrives on making customers feel valued within seconds? If so, we want you on our team! Fast Water Heater provides top-tier home services, including Electrical and Heating & Air Conditioning (HVAC), and we're looking for a dedicated HVAC Customer Service Rep / Coordinator to be the friendly, organized force behind our customer interactions.
Why Join Us?
- Career growth - We invest in our team with training and advancement opportunities.
- Competitive pay bonuses - Earn while you learn!
- Strong Company Culture - Work with other like-minded people.
About the Role :
Reporting to the Director of Residential Sales , this on-site role in Woodinville, WA - a 70% customer service / 30% administrative coordination mix. You'll handle customer calls, assist our Sales and Installation teams, and manage paperwork and scheduling like a pro. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment-this is your perfect fit! Ready to bring your A-game? Apply today!
HOURLY PAY : $23 to $24 / hr [DOE] with SPIFF / Bonus opportunity based on performance.
Key Responsibilities :
Handle all inbound customer calls and ensure that the customer experience is excellent.Utilize professional etiquette to answer phone lines and greet the public and / or customers with a warm, inviting personality.Interact with the Installation Technicians and Sales staff to ensure top-level communication as it relates to all components of the job and the customer's needs and requests.Schedule Comfort Consultants proposal appointments and track the results of each appointment.Work closely with the Sales & General Managers on all scorecard-related numbers and statistics and provide accurate reports.Work closely with the Installation Manager to ensure the field technicians are delivering on all installation items and promises to the customer.Coordinate both the Installation and Sales schedule with some assistance from the Installation Manager.Serve as a back-up to the appointment setting process for the service department.Filing, making copies, printing, and any other pertinent administrative responsibilities as assigned.Assist all other CSRs with projects as neededQualifications and Characteristics you bring to the job :
Customer-first attitude with the ability to relate to different personalitiesStrong Organizational skills (ability to multitask across 3 platforms)Able to organize, prioritize, and deliver excellent customer service skills1 to 2 years of Customer Service experience, speaking with Customers or Clients over the phone.Outstanding verbal communication skills, with the ability to communicate positively and clearly with peers, managers, and customersExperience with Service Titan or other CRM software is a plusProficient in MS Office software, including Excel and all other app-related software.Have a good sense of judgment / decision-makingSelf-driven and detail-oriented team playerPositive influence with others and a team-oriented focus.Willingness to invest time in training and classesBENEFITS : We offer medical, dental, vision, 401K program, 6 paid Holidays, paid time off, and steady full-time work. This is a full-time on-site position in Woodinville, WA
Job Type : Full-time
Salary : $23 - $24
