What are the responsibilities and job description for the Customer Success Manager position at Fastbreak AI?
At Fastbreak AI, we're here to change how sports operations are managed. With the power of artificial intelligence, we deliver precision scheduling, seamless league and tournament management, and smarter sponsorship activation for professional, college, and amateur sports organizations.
We're looking for a Customer Success Manager to build and nurture relationships with our key partners, ensuring they maximize value from Fastbreak's software and services. You will serve as the primary point of contact for onboarding and engaging our sports league, brand, and city customers. You'll be responsible for customer satisfaction, retention and account growth.
Your Responsibilities
Partner Success & Relationship Management
NOTE: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We're looking for a Customer Success Manager to build and nurture relationships with our key partners, ensuring they maximize value from Fastbreak's software and services. You will serve as the primary point of contact for onboarding and engaging our sports league, brand, and city customers. You'll be responsible for customer satisfaction, retention and account growth.
Your Responsibilities
Partner Success & Relationship Management
- Act as the main liaison between product line directors and brand partners, sports leagues, and city partners
- Develop strong relationships to understand partner goals and ensure alignment with Fastbreak's solutions
- Provide proactive communication and support to drive customer satisfaction and long-term engagement
- Guide partners through seamless onboarding, ensuring they fully understand Fastbreak's products and services
- Work closely with internal teams to customize solutions based on partner needs
- Identify opportunities to expand partnerships and drive additional value through upselling or cross-selling
- Monitor key metrics and proactively address challenges to improve customer retention
- Leverage Fastbreak's data to provide actionable insights and recommendations to partners
- Collaborate with internal teams to optimize processes based on partner feedback
- Work with customers to ensure the successful execution of product activations and sponsorships at events
- Assist in gathering testimonials, case studies, and impact reports to showcase Fastbreak's value
- High School diploma (BS/BA preferred)
- 4 years experience in customer success, account management, or partnership support
- Experience and proficiency in cross-functional coordination is required
- Strong interpersonal and communication skills with the ability to build lasting relationships
- A proactive mindset with a passion for problem-solving and driving results
- Ability to analyze data and present insights to partners
- Comfortable working in a fast-paced, dynamic startup environment
- Familiarity with destination and brand marketing is a plus
- Background in live events, sports, technology, or sponsorship activation is a plus
- Opportunity to work with major sports brand sponsors, pro and amateur sports leagues
- Fast-growing company with significant career growth opportunities
- A mission-driven culture focused on making an impact in sports
- Competitive salary and benefits
- Health, dental, and vision insurance
- A 401(k) plan with employer contributions to invest in your future
NOTE: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
