Enterprise Account Manager Remote

The Role

To build and nurture longterm crossfunctional partnerships with Fastmarkets top 100 clients delivering personalised solutions that exceed customer expectations enhance loyalty and drive transformational growth.

PRINCIPLE ACCOUNTABILITIES

Client Relationship Management : Build and maintain strong longterm relationships with Fastmarkets top 100 clients acting as a trusted partner to understand their needs and align solutions that drive value.

Revenue Growth : Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through crossselling and upselling Fastmarkets full range of solutions and capabilities.

Strategic Account Planning : Develop and execute tailored account plans for key customers ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner.

Customer Satisfaction and Loyalty : Ensure client satisfaction by delivering exceptional service timely solutions and proactive communication to meet or exceed customer expectations fostering loyalty and retention.

Crossfunctional Collaboration : Work closely with internal teams (sales product marketing and customer success) to ensure seamless delivery of products and solutions supporting a holistic approach to account management.

Market and Industry Insight : Stay informed on industry trends market conditions and competitive offerings using this knowledge to provide clients with strategic advice and anticipate their evolving needs.

Reporting and Performance Tracking : Regularly track and report on key performance indicators (KPIs) account performance and client feedback using datadriven insights to adjust strategies and improve outcomes.

Contract Negotiation and Renewal : Lead negotiations on pricing contracts and renewals ensuring mutually beneficial agreements while protecting Fastmarkets commercial interests.

Executive Sponsorship and Engagement : Proactively drive executivelevel sponsorship and engagement ensuring alignment between Fastmarkets leadership and client senior stakeholders to strengthen relationships address strategic priorities and unlock new opportunities for collaboration.

AccountBased Marketing Strategy : Collaborate with marketing teams to develop and execute tailored accountbased marketing strategies for key clients driving targeted engagement enhancing brand visibility and supporting specific growth objectives within each account.

Leadership and Role Modelling : Act as a role model for execution collaboration and engagement across Fastmarkets demonstrating best practices in account management fostering a culture of teamwork and inspiring others to deliver highperformance outcomes aligned with the companys strategic goals

KEY INTERFACES

Clients and Stakeholders : Direct interaction with senior executives and key decisionmakers at Fastmarkets top 100 clients to understand their needs and drive account strategies.

Sales Team : Collaborate with the sales team to align on account strategies share insights and coordinate efforts for successful client engagement and revenue growth.

Marketing Team : Work closely with the marketing team to develop and implement accountbased marketing strategies ensuring targeted campaigns that resonate with key clients.

Product Development and Management : Engage with product teams to provide client feedback influence product roadmaps and ensure that client needs are met through Fastmarkets offerings.

Editorial and Pricing Development : Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption.

Consulting and Events : Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.

Customer Success Team : Coordinate with customer success managers to monitor client satisfaction address concerns and ensure successful implementation and adoption of solutions.

Finance and Legal Teams : Collaborate with finance and legal teams to negotiate contracts manage pricing structures and ensure compliance with agreements and policies.

Executive Leadership : Interface with Fastmarkets executive leadership to provide updates on account performance strategic initiatives and client insights that inform company direction.

Operations and Support Teams : Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships.

Qualifications :

We recruit talented dynamic people with diverse backgrounds and experiences all united by a belief in our mission to provide the worlds leading and most trusted price reporting events and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace where everyone feels able to participate and contribute meaningfully.

If you are openminded curious resilient solutionsoriented and committed to promoting equality then read on...

KNOWLEDGE EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated driven and have a passion to be part of a fastpaced successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Knowledge

Industry Expertise : Indepth understanding of commodities markets including key trends players and financial application.

Account Management Principles : Strong knowledge of best practices in account management planning and client engagement strategies.

Market Analysis : Ability to analyse market data and insights to inform account strategies and identify growth opportunities.

Product Knowledge : Familiarity with PRA products and services including pricing data and analytics solutions to effectively communicate value to clients.

Experience

Account Management : Proven experience in managing highvalue accounts within a B2B environment with a track record of driving revenue growth and client satisfaction.

Sales Performance : Demonstrated success exceeding sales targets with a focus on strategic account management valuebased selling and longterm relationship building.

Crossfunctional Collaboration : Experience working collaboratively across teams (sales marketing product customer success) to deliver integrated solutions and meet client needs.

Client Engagement : History of engaging with senior executives and decisionmakers effectively communicating value propositions and building trustbased relationships.

Skills

Communication : Excellent verbal and written communication skills with the ability to convey complex information clearly and persuasively.

Negotiation : Strong negotiation skills to facilitate contract discussions pricing agreements and multiyear renewals while ensuring mutual benefit.

Analytical Thinking : Proficient in analysing data and market trends to develop strategic insights and inform account planning.

ProblemSolving : Strong problemsolving skills to identify client challenges and proactively develop tailored solutions.

Leadership : Ability to inspire and influence others fostering a culture of collaboration accountability and high performance.

Adaptability : Flexibility to adjust strategies based on changing client needs market dynamics and internal priorities.

Personal Attributes

Principled Performer : Prioritises high performance through unwavering integrity and strong moral principles. Refuses to cut corners or compromise ethics consistently making decisions that reflect values and uphold the companys reputation.

Coachability : Demonstrates a willingness to learn and adapt embracing feedback to enhance skills and performance. Openmindedness allows for growth and effective adjustment in dynamic environments.

Positivity & Resilience : Maintains a positive attitude and demonstrates cheerfulness in the face of adversity. Inspires those around by fostering a constructive atmosphere that encourages perseverance and optimism.

Resourcefulness : Exhibits a proactive approach to problemsolving using creativity and ingenuity to navigate obstacles. Effectively identifies and implements solutions maximizing available resources to achieve desired outcomes.

Adaptability : Able to thrive in changing work environments exhibiting a solutionoriented and flexible mindset. Quickly adjusts strategies and approaches based on evolving circumstances ensuring consistent progress toward objectives.

Natural Curiosity : Possesses a genuine desire to understand customer challenges and perspectives helping to build trust and rapport. An inquisitive nature leads to insightful questions and deeper insights that drive meaningful engagement.

Exceptional Standards : Committed to delivering the highest quality results recognising that while perfection is unattainable striving for excellence is essential. Upholds rigorous standards in work and inspires others to do the same fostering a culture of continuous improvement and accountability.

If youre excited about the role but your experience skills or qualifications dont perfectly align we encourage you to apply anyway.

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are :

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with : we keep our promises and get things done
• GROWTH MINDSET . This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customercentric in all that we do
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

This opportunity is available to applicants based in the following states :

Florida

Georgia

Illinois

Massachusetts

North Carolina

New Hampshire

New Jersey

New York

Oregon

Pennsylvania

Tennessee

Texas

California

Colorado

You can see that  on a map here :  US Hiring States

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process : its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work : Employment Type :

Fulltime

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Vacancy : 1