What are the responsibilities and job description for the L2 Support Engineer position at Fastr?
Job Details
Job Description
Who We Are:
At Fastr, we empower global brands and retailers to deliver exceptional ecommerce experiences through our SaaS and Services offerings. From Fastr Frontend, our AI-enhanced Digital Experience Composition platform, to solutions like Publicator and MINIBC, we enable seamless management and optimization of digital commerce journeys.
Our intuitive tools and integration capabilities support teams in accelerating experimentation and driving growth, with ongoing access to our Professional Services in Development, Design, Strategy, and Web Performance. With Fastr, brands are equipped to deliver the worlds best commerce experiences, achieving morefaster.
Why Youre a Good Fit:
- You believe software development is a collaborative effort and thrive in a team environment
- Youre excited to work within a diverse, global team, bringing together perspectives from different backgrounds
What Youll Be Responsible For:
- Communicate with end-users to understand issues, provide friendly, timely updates, and deliver solutions
- Troubleshoot and resolve user-reported issues, escalating to the development team as necessary
- Identify recurring problems and collaborate with development on long-term solutions
Heres what were looking for:
- 4 years' experience working with ecommerce platforms
- Proficiency inPHP, with knowledgeof object-oriented design patterns
- Proficient with MySQL and DQL for data gathering
- Skill in React, HTML, CSS, JavaScript/jQuery
- Strong written and verbal communication skills in English
- Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment
Nice to have
- Working knowledge of the BigCommerce SaaS platform
- Experience with payment lifecycle processes
- A great attitude and desire to help people & solve problems
Apply now to take your career to the next level with Fastr!
We are excited to get to know you! Throughout our process you can expect to meet with different members of the team including the Hiring Manager, Peers, Leadership, and a skills assessment. The People Team will walk you through the steps and be your go-to person for any questions.
Fastr is an equal opportunity employer.
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